Senior User Experience Researcher
Want to have a positive impact on the world? At Imagine Learning, we change the lives of K-12 students and open doors of opportunity by serving students with the industry’s best language, literacy and math software. We’re an ed-tech industry leader and growing fast.
What you will do
- Develop an understanding of the problem space as experienced by our end users.
- Lead research activities across all stages of product design and development.
- Apply a mixture of quantitative and qualitative user research techniques to gain greater empathy for our users.
- Plan and coordinate recruiting, incentivizing, scheduling, and communication with research participants.
- Synthesize and communicate meaningful and impactful research findings to others as part of a cross-functional team. Teams include user experience researchers and designers, product managers, engineers, and other functional specialists.
- Lead research enablement across all areas of the organization to teach research best practices, methodologies, tools, and more.
- Manage relationships with third-party research vendors when needed.
What we need
- 4+ years of product design research experience.
- Strong knowledge of the tools of the trade and the ability to be nimble and resourceful if constraints arise.
- Seasoned practitioner in both qualitative and quantitative research, with an appreciation for applying lean methodologies to process.
- Experience with both generative and evaluative research initiatives.
- Experience with design thinking methodology and activities.
- Experience working with product managers and designers for constant handoff and delivery of items to be researched.
- Experience in influencing the work product managers and designers and standing-up for the research you have performed.
- Experience in using data-generating tools around user behavior and user tracking to use within user research activities and deliverables.
- Strong experience of remote user research. Willingness to travel to perform research and also to headquarters for collaboration.
- Excellent interpersonal, presentation, written, and oral communication skills.
Perks of the job
- Purpose - do something more than just make money -- here, we impact the lives of millions of kids through education.
- Company security and growth - We're privately owned by Weld North and Silver Lake Partners - a private equity group specializing in scaling companies, which has $39 billion in combined assets under management and committed capital. Their current investment portfolio includes large, high-profile companies like Alibaba Group, Tesla, Ancestry, SoFi, Dell Technologies, GoDaddy, SolarWinds, Symantec, and us!
- Benefits - World-class health, retirement savings, and wellness benefits for you and dependents.
- Recovery time - Paid vacations and a yearly schedule built around educators.
- Culture - Quarterly team activities, and the most genuine and fun coworkers you'll ever have.
*** Candidates must be located in the United States ***
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