UX Researcher

UX RESEARCHER

Jetblack is the first portfolio company within Store Nº8, the incubation arm of Walmart, which is focused on transforming the future of retail. Jetblack is a members-only personal shopping and concierge service that combines the convenience of e-commerce with the customized attention of a personal assistant. Our ultimate goal is to create a new standard of consumer shopping with the fastest most delightful end-to-end consumer experience.

Our unique positioning as the first stand-alone company incubated by Walmart gives us access to resources needed to have impact at massive scale and reinvent consumer shopping behaviors. Our journey has just begun and we are building a hard-working passionate founding team to join us changing the retail landscape and driving technical innovation.

Jenny Fleiss, the CEO and co-founder of Jetblack, previously co-founded Rent the Runway, a business that has transformed the retail industry by making designer clothing rentals a convenient and accessible luxury experience for millions of women.

About the Role:

We are looking for a UX Researcher with experience in a range of qualitative testing methods to work closely with our design teams. You’ll ensure high usability and uncover opportunities for both our customer facing experiences and the tools that power them. You’ll accomplish this through remote/in-person user testing, competitive audits, session recordings, and analytic analysis.

You are the perfect candidate to join our Design & UX team if you have a discerning eye for usability, interaction design, and are an eager collaborator. You have the ability to define and execute research initiatives, as well as work with design/product teams to forecast and plan for research needs. This role will report directly into the Director of Product Design & UX and help shape the organizations approach to UX Research.

We're blushing. Some of our favorite press links:

https://www.entrepreneur.com/article/314307    

https://www.inc.com/zoe-henry/rent-the-runway-co-founder-launches-jetblack-takes-on-amazon.html

Who will love this job:

• A doer who thrives in a fast-paced environment; we move quickly and need a teammate who will too
• An empathetic problem solver who puts the customer first, and enjoys discovering opportunities by diving deep into the end to end customer experience
• A team player who enjoys working cross-functionally to make the best design and can handle anything that comes your way
• An optimist who knows strategy will shift and priorities will change, but approaches each day as a new opportunity to create the best experience for our customers and business.

What you’ll do:

• Conduct usability research both online and in the field in order to provide recommendations for improvements and enhancements across our customer facing experiences (web, chat, app), as well as the internal-facing tools used to enable them.
• Work with UX and product partners to determine user needs for new features and initiatives by conducting task-focused analyses, stakeholder interviews, brainstorms and usability testing.
• Establish and grow relationships with product managers, designers, data scientists, and engineers, in order to make UX Research a presence in the organization.
• Serve as a member of a team that acts as a 'repository' of research-based usability knowledge.

What you should have:

• 3-4 years of experience working on tooling or dashboard products
• Strong understanding of experience principles and customer needs such as motivations and behaviors, with the ability to translate them into engaging and actionable deliverables
• Ability to create and present strategic experiences that ladder up into business strategy, goals, and opportunities
• Excellent verbal and written skills to be able to communicate to both technical and non-technical savvy audience members
• Ability to prioritize tasks and meet deadlines under pressure with little management
• Strong sense of accountability and ownership of projects
• Experience presenting to, and working with, cross-disciplinary teams
• Have fluency with design research and survey tools.
• Experience working in an agile environment
• Ability to create prototypes from UX or Design files plus
• Startup experience a plus
• Experience working with in ecommerce and/or customer service a plus

Pay, perks & such

At Jetblack, we function like a startup and have the benefits of the largest retailer in the world, Walmart. Our benefit package includes a monthly gym stipend, a generous parental leave program, leading healthcare options, 401k matching, and more! We offer unlimited vacation and a great culture filled with quarterly outings, happy hours, work out classes, celebrations, and clubs. We host bi-weekly lunch ‘n learns and weekly all-hands meetings. Most importantly, we empower employees to dig in and focus on solving big consumer problems. Join us!