Senior User Researcher

What you'll be doing

• You will run your own user research embedded in a cross-functional team, but also have the skills and passion to proactively support other team members to do research as and when needed
• Contributing towards a toolkit for strategic and tactical research for product development
• Flexibly and accurately deploying a number of research methods to understand different user groups
• Executing a collaborative research process end-to-end including participant recruitment, creating prototypes and stimuli, and turning insights into actions for product development
• Creating compelling and actionable research deliverables and insights which inspire empathy and drive both pragmatic and innovative solutions
• Understanding and taking into account technical and business requirements when running research, including helping articulate how research is prioritised by the team
• Analysing and integrating app analytics, surveys, market research and other quantitative research data as relevant
• Actively shaping how we work together and build products
• Facilitating brainstorming and working sessions with cross-disciplinary teams.

What we're looking for

• You have at least four years' experience leading User Research to aid product development in fast-paced agile cross-functional teams
• You will have a degree in a related field (for example Human/Computer Interaction, UX Research, Psychology, Social Science, Anthropology).As the users of this part of the product experience are clinicians, experience in healthcare research would be highly desirable
• You have experience evangelising User Research within a growing organisation. 

• Research Skills
• You are experienced in the execution of multiple mixed-method research approaches. On top of your strong general toolkit, you also have deep specialisation in a few key methods or areas which make you a go-to person in the team
• You have demonstrable experience of a wide range of evaluative research methods and techniques. 
• You have led generative or discovery projects for a product or an entire service. 
• You have a wide-reaching understanding of frameworks and psychological principles that you are confident in applying
• Familiarity with quantitative research methods, an understanding of metrics and A/B testing, and willingness to integrate quantitative data with qualitative user research
• You are able to communicate research effectively, regardless of audience
• You proactively and confidently take the lead in syncing up insights across a product area, participating in processes and rituals that help break down silos and socialise cross-functional insights. 
• You take responsibility for sharing insights and creating a strong narrative that ensures people understand what they are building, why, and what impact it will have.




• Research Leadership Skills
• As well as your craft skills, you are beginning to hone your leadership skills and scale your impact through advising, guiding and reviewing the work of others: 
• You are able to establish rapport with a wide variety of colleagues and are an eager advocate of User Research
• You love giving and receiving honest, thoughtful feedback
• You support our team culture of openness and transparency where people feel safe and able to do their best work
• You connect your team’s efforts with a deep understanding of the wider ecosystem around you, working closely with the other researchers in your tribe and cross-functional teams to inform a seamless and human-centred experience. 
• You have the confidence to say no to work that you feel compromises ethics or quality, escalating concerns on behalf of yourself and your team where appropriate. 
• You support tribe leadership in shaping the future of the product by taking research and turning it into valuable insights that power their decision making