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Senior Experience Researcher


At projekt202, we are focused on creating experiences that engage, innovate, disrupt and delight. Our team is passionate about user-centric design and development and enjoys delivering amazing concepts and technical solutions for our courageous clients. We enjoy working together to share our expertise and solve our clients’ business challenges.  We have fun and enjoy hanging out with each other in a culture that supports and celebrates our diverse talents, backgrounds and skills.
What you care about
*You draw energy from human interaction. You're confident but not pompous.
*You are driven to know more, to know why, to ask what if.
*You're a born collaborator, and truly appreciate the perspectives of other brains. You respect and attract your colleagues and client's opinions. You believe that you very well might not know the answer. You ask great questions.
*You thrive in uncharted territory. The uncertain and unknown are your playgrounds. Your personal compass pushes you out of your comfort zones. Your leadership inspires your colleagues and earns the respect of our clients.
*You are a communicator. You are able to take an ask and turn it into understandable and actionable ideas. You break down the complex into the simple.

About Experience Strategy at projekt202:
At projekt202, experience strategy is based on evidence, with a focus on generating insight through observing customers and users in their contexts: offices, homes, shopping malls, agricultural fields, etc. Our team expertly synthesizes this observational data and distills actionable meaning and perspective-shifting insight from it. We combine this comprehension of people and what they’re motivated by with an understanding of the client’s business goals, and generate new opportunities through these twin lenses. These are the primary inputs and process through which we create a strategy for the customer or user experience.

The work of the Experience Strategy & Insight team often informs software product and portfolio strategies, as well as customer experience strategies for marketing and innovation teams. Experience in these domains is a key consideration for the position.
Position Summary:  The Senior Experience Researcher is a passionate, well-rounded researcher that leads generative and evaluative research to uncover user and business opportunities for our clients’ products and services. The Senior Experience Researcher directly collaborates with Experience Researchers, UX Designers, and Technologists in order to help focus UX strategy and design on the reality of user and business needs.

Primary Job Responsibilities:

    • Explains the value of qualitative research and identifies the appropriate approach and methods for each project;
    • Plans and leading research activities; confidently articulates how research findings inform user experience strategy and design;
    • Translates insights into clear, actionable recommendations to communicate to clients and internal team members
    • Leads and mentors other researchers and designers on the project team.
    • Develops an empathic understanding of a product or service’s users through qualitative (and some quantitative) research techniques, including:
    • Clearly articulates the research goals for the discovery effort
    • Conducts primary qualitative ethnographic research in the field, observing users
    • Conducts data synthesis of primary and secondary qualitative and (sometimes) quantitative data
    • Collaboratively generates hypotheses and opportunities clearly tied to the user data
    • Creates actionable outputs for the client and internal teams
    • Develops an understanding of a client’s business, industry, and product /service, including:
    • Conducts industry and limited market research
    • Conducts competitive analyses for similar products/services
    • Evaluates the experience a client's product or service provides, from an expert POV
    • Generates creative ideas that are tied to user needs, desires, and motivations
    • Given the identified opportunities, generates and evaluates solutions
    • Collaborates with the team to produce wireframe concepts and storyboards to communicate concepts and plan how to validate them
    • Conducts validation studies with users
    • Usability testing of prototypes, designs, and code
    • At times, works within an agile process with designers and developers
    • Tests concepts for desirability and product/market fit using a variety of techniques
    • Creates a strategic vision for the design of the experience, using diverse inputs
    • Develops a vision for the product, application, or service, based on the research
    • Creates design principles to guide the design and development of the product
    • Creates an experience-based roadmap for the product that prioritizes opportunities
    • Presents findings (highlighting empathic user understanding) in a consumable, engaging fashion
    • Presents to multiple audiences, including client executives/product owners, client developers or marketers, design team members, and technical team members
    • Designs conceptual models that communicate findings, using projekt202 templates
    • Develops novel and effective ways to communicate findings, when appropriate
    • Coordinates with other team members to produce attractive, easy-to-read deliverables
    • Acts as a trusted advisor to clients and other team members
    • Represents projekt202 beautifully
    • Serves the client to every extent possible within the constraints of time and budget
    • Works with the Creative Director and Project Manager to manage deliverables and timeline
    • Contributes to the Experience Strategy and Insight (ESI) practice
    • Helps mentor team members on research methods and techniques
    • Keeps up-to-date on methodological trends and discussions
    • Develops and refines research methods and processes
    • Acts as an advocate for user experience research and its integration with design
    • Identifies and proactively raises risks when deliverables are in jeopardy of not being completed in on time or of appropriate quality
    • Fields, documents, and ensures resolution of client/vendor questions, requests and concerns via appropriate projekt202 team members
    • Keeps meetings on track and filters out disruptive or uninformed information
    • Evaluates individual resources on projekt202 team to ensure focus on correct priorities

Required Skills and Qualifications:

    • More than 5 years professional experience with qualitative user research activities, including but not limited to: contextual inquiry and ethnographic techniques, participatory design, heuristic evaluation, usability testing, persona creation, and user journey mapping.
    • Proven ability to work within a fast-paced, collaborative design process to uncover insights and opportunities that inform the design of products, services, and experiences
    • Skilled in client interactions; previous experience working in a consulting environment is preferred
    • Proven ability to work as an effective team member and ability to motivate others
    • Problem solver (not just good at pointing them out) and negotiator
    • Abreast of UX design best practices, trends and techniques
    • Familiarity with design tools, such as InDesign and Illustrator
    • Experience with quantitative research methods and analysis a plus
    • Knowledge of the software development lifecycle a plus
    • Excellent written and verbal communication skills
    • Strong organizational skills and attention to detail
    • Previous consulting experience is required
    • Knowledge of the financial services industry is preferred


    • Bachelor and/or Master Degree in a Relevant Field of Study (i.e. Human Computer Interaction, Computer Science, Interaction Design, Visual Design, Ethnography, Graphic Design, Engineering, etc.)
If this sounds like you, let's talk. Please visit to hear from our leadership team on why you should join us on this amazing journey!

Direct applicants only, no agency submittals please.

At this time, projekt202 does not provide sponsorship.
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