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UX Specialist


Full TimeuxKarachiPakistanPosted 1 years ago

Position Title: Usability/UX Specialist

Department: Customer Operations

Company: foodpanda

Location: Karachi



  • Gather and evaluate user requirements and feature requests in collaboration with local & global stakeholders including product managers, technology specialists, Delivery Hero global squads etc
  • Plan & execute user research through A/B testing, focus groups etc using design thinking techniques to solve business problems while driving customer engagement
  • Identify and troubleshoot UX problems (e.g. responsiveness, inclusive design etc)
  • Illustrate design ideas using wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes
  • Develop UI mockups and prototypes that clearly illustrate app/web functions/features that require customer testing
  • Testing UI elements such as CTAs, banners, page layouts, page designs, page flows, and target links for landing pages
  • Customer journey mapping to identify journey pain points and app/web health check
  • Demonstrate attention to detail to understand the hidden customer sentiments while drawing correlation between different data points to keep the bigger picture in context; ultimately changing the app/web design to make it more customer friendly
  • Have a knack for understanding how people interact with technology, and excel at designing more accessible products in the digital space



  • Bachelor's/Master’s Degree in computer science/ computer engineering.
  • 2- 3 years of UI/UX of digital products & services
  • A portfolio of professional UI/UX design work for both web and mobile platforms
  • Hands on experience of tools such as InVision, Visio, Sketch,, Figma, Photoshop, Adobe Illustrate etc
  • Innovative, proactive and customer focused with a solid understanding of usability and Human Centered Design principles
  • Work well in a start-up environment and pressure situations
  • Behavioral psychology education will be a plus
  • Proficient in oral & written English, having the ability to communicate in a concise manner
  • Keenness towards taking on additional assignments while efficiently applying time management skills for prioritization
  • Basic understanding of e-commerce business processes


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