UX Researcher

Klarna makes shopping smoooth. And we do it with flair because shopping is fun. Every day, we help customers, businesses, and partners explore just how smoooth the modern shopping experience can be. 

It means we’re constantly changing the game. Always trying out new things. And we encourage our people to do the same. To grow. To develop. Because we don’t believe roles have to stay fixed. Instead we inspire our people to take an irregular career path. As a company of 350 dynamic start-ups, our whole business is built for it. So once you’re in, there’s no telling what will happen next.

The Consumer Offering: Market Localization team is looking for a UX researcher primarily to support research needs in the US, but to help set up tooling and a research framework that can be used for end-to-end testing of our products in other markets as well.

We are looking for a User Experience Researcher with a background in applied qualitative research. Candidates should have strong skills in qualitative competencies such as interviewing, synthesis, and analysis, as well as knowledge of survey design and understanding of basic quantitative concepts.

You will collaborate with cross-functional team members to define and prioritize research and to tell compelling stories to promote the voice of the customer in the organization. Your research will generate user experience insights that will move our products forward and make Klarna America’s favorite way to shop.

Seek the voice of the customer in the end-to-end user journey of our products in the US market. Help benchmark our experience and perceived value to the customer against the competition.

Plan and carry out moderated and unmoderated studies to help understand if customer needs are being met.

Establish and manage relationships with research-related vendors.

Develop best practices for end-to-end product testing that can be leveraged by other markets.

Collaborate with other researchers, product managers, and UX designers to ensure research translates into business impact and complements the work other researchers are doing. As time permits, support central UX researchers in performing research local to the US market.

3+ years conducting user research for software products with stories to share.

Able to share meaningful research results with teams quickly and in an impactful way.

Flexible in your approach to research. Our goal is to support product teams in their decision-making. If an existing research method doesn’t do that, we invent our own.

Able to perform all research-related tasks in the research project lifecycle: plan, recruit and schedule participants, moderate sessions, compile top-line results and summaries, author durable reports, and effectively present and share findings.

Able to collaborate effectively with stakeholders and act as a strategic partner in product decisions.

Experience with remote research and knowledge of industry-standard tools.

A Bachelor’s degree in a human behavior related field (Human-Computer Interaction, Human Factors, Cognitive Psychology, Social Science, Statistics, Design, Business, Behavioral or Microeconomics, Technical Communication or other related fields) or equivalent experience.

Klarna was founded in Stockholm, Sweden in 2005. Since then, we’ve changed the banking industry forever. And now we’re creating the world’s smooothest shopping experience. We serve 80 million consumers worldwide, and partner with 190,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world’s leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 18 different markets, hosted by +3000 people from 90 nationalities.