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Senior UX Researcher

Lime

Lime is a smart-mobility provider that offers cities an array of mobility products including Lime-E e-assist bicycles and Lime-S electric scooters. Lime aims to revolutionize mobility in cities and campuses by empowering residents with cleaner, more efficient, and affordable transportation options that improve urban sustainability.

As our first UX Researcher at Lime, you will both take care of the day to day research needs as well as define the whole research function for a rapidly growing startup aiming to revolutionize transportation. In this role, you will work closely with a dynamic group of UX designers, Product leaders, and Engineers to ensure that we have the understanding necessary to make better product decisions.

You will get to shape from the ground up how Lime handles user research, and the ways in which we engage our customers and collect learnings from them.  You’ll conduct your own research, work with others in the field to collate already existing data, and present to the team the insights we need to move forward.

What You'll Do

    • Define how and when Lime conducts user research and the part of the overall product process that research will play
    • Drive a fundamental understanding of what different segments of users are trying to achieve by riding our scooters, and then use that understanding to shape the evolution of what the Lime product can become
    • Partner with UX Designers and Product Leaders to create design solutions for our Lime apps based on customer data
    • Test mockups and prototypes of our products with real users in and out of the lab
    • Review product analytics regularly and identify opportunities for UX Design improvements
    • Conduct surveys of current and cancelled users; identify and explore product-related opportunities for improvement
    • Partner with our Customer Support and Operations teams to identify, prioritize and address user experience related issues
    • Conduct moderated and unmoderated studies to collect feedback on designs; compile and review results and report key findings; make recommendations based on those findings

About You

    • Adept at user centered design methodologies
    • Excellent presentation skills
    • Curious and creative with an enjoyment for complex issues and problem solving
    • Ability to facilitate the rapid iterative design process
    • Experience managing both simple and complex user research projects
    • Great communication skills
    • Ability to blend both quantitative metrics and qualitative feedback into the product design process
    • Degree in Human Computer Interaction, Psychology, Cognitive Science, Design, or related fields

What We Offer

    • Opportunity to revolutionize transportation in your hometown with the leader in urban mobility solutions
    • A position that offers a variety of career and resume building experiences with the fastest growing startup of 2018
    • Scale with a rapidly growing organization, with tons of opportunity for growth
    • Play a role in the transformation of urban mobility and sustainability
    • Work with a team of fun and motivated individuals
    • Competitive salary and benefits
We here at Lime strive to build a workforce comprised of individuals with diverse backgrounds, abilities, minds, and identities that will help us to grow, not only as a company, but also as individuals. Lime is an Equal Opportunity Employer.
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