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Senior UX Designer


We’re seeking an experienced User Experience Researcher/Designer to join a team of product specialists, developers and designers in building compelling new features and improvements for enterprise-scale web and mobile applications. This is a leadership role in user research, experience design, usability and interaction design, and it requires a deep passion for collaboration and data-driven advocacy for the user. The Senior UX Designer/Researcher works closely with their teammates in Product Management, Client Success, Engineering, and Quality Assurance to understand business requirements and drive a user-centered design process.

Essential Duties & Responsibilities

    • Research user behaviors and expectations
    • Perform concept validation through usability testing
    • Present data-driven design recommendations to the team
    • Create, test, and present visual designs such as wireframes and prototypes
    • Collaborate on requirements and user story definition
    • Build high-fidelity mock-ups and maintain style guides
    • Design for users with different physical and cognitive abilities
    • Support development teams throughout the development cycle (sprints).
    • Apply key methodologies, including usability testing, heuristic analysis, comparative analysis, contextual inquiry, focus groups, card sorts/tree testing, and surveys
    • Model and drive design thinking for complex systems
    • Recruit, mentor and manage junior UX/UI designers

Desired Qualifications

    • Advanced degree (or equivalent training/experience) in human computer interaction, human factors, or cognitive/experimental psychology (or related field of study)
    • Proficiency in design-related software (e.g., Sketch, InVision, Adobe Illustrator).
    • At least 3 years of relevant post-academic experience
    • Ability to communicate decision points and metrics in an articulate, actionable manner for technical and non-technical individuals at all levels.
    • Prior experience working on B2B or B2B2C product design in an Agile environment.
    • Thorough understanding of design approaches, technologies, and tools (including concept mapping, journey mapping, prototyping, user flows, etc.)
    • Knowledge of the technology behind web and mobile development (Information Architecture, Object Relational Mapping, web technologies, WCAG 2.0, mobile platform design guidelines)
    • Experience with Internationalization is a plus.
    • Experience with Google Analytics or similar tools is a plus.
    • Experience in a graphic design, writing, or project management role is a plus
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