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UX Researcher


Full TimeresearchRemotePosted 1 years ago

We are looking for a UX Researcher to join our design team and contribute to the improvement of our customer experience and engagement in a multi country context.

You will work alongside motivated and passionate people, in an environment that will allow you to test your skills and enhance them.

    Who we are

    • We are one of the fastest growing european scale-up, backed by top international VC such as Fondo Italiano d’Investimento, 360 Capital, Innogest, DIP and Endeavor Catalyst.
    • We want to change the world and help people achieving peace of mind, allowing them to get rid of the grocery shopping complexities.
    • We work every day fast and together, thinking our long term ambitions with ownership and transparency, and we always dive deep using data and metrics.
    • Our fast-growing international team is located in Italy (with headquarters in Milan & Verona), Poland and Czech Republic, with more than 14 different nationalities.

    What you will do

    • You will research User Personas and investigate user behavior, by focusing on different users: Customers, Shoppers, Brands and Retailers.
    • You will organize and run, in person or remotely, User Research and User Testing to drive and validate design solutions and make our customers have memorable shopping experiences.
    • You will work closely with UX/UI Designers, Data Analysts, Product Managers, and other stakeholders from Operations and Marketing departments in a collaborative way in order to reach our common goals.
    • You will collaborate in concept development with the Senior UX Researcher for multi-country strategy.
    • You will put users at the top of your priorities.

    Why you should join us now

    • Because we are a tech-product company and this is a unique opportunity to build a solid skill set to launch a career in Product Management at full steam.
    • You can rely on talented young and collaborative colleagues who will both push and support you;
    • You have the chance to change the life of millions of people;
    • You get a competitive compensation package;
    • Remote working.
    • You have flexible working conditions and smart working;
    • You have a 15% discount on your grocery with

    What you bring

    You'll Catch Our Eye If You Have:

    • You have academic background in the field of Cognitive Psychology, Human-Computer Interaction, Neuroscience, Anthropology, or a related field.
    • You have at least 2 years of experience conducting applied User Research (software/web-based products context is a plus), and have a portfolio showcasing your work.
    • You have skills in designing, conducting, analyzing, and reporting on both generative and evaluative UX Research methods (Surveys, Interviews, Usability Testing are mandatory).
    • You have experience in a programming language commonly used for data manipulation and computational statistics (such as Python, SQL, R).
    • You are an expert in design of experiments, multivariate statistics, descriptive statistics and basic inferentials including t-test and ANOVA.
    • You have in-depth understanding of User-Centered Design.
    • You have consideration for issues related to Accessibility.
    • You master sharing user research results, by using your excellent communication skills.
    • You consider copywriting as an intrinsic part of your research process.
    • You’re fluent in English - we use it daily.

    You Can Really Knock Our Socks Off If you have:

    • You have a rigorous approach to UX Research and knowledge of when and how to apply qualitative and quantitative research methods during each product phase.
    • You have proficiency in programming computational and statistical algorithms for large data sets.

    What makes you unique

    • You find it natural to put yourself in the shoes of the interlocutor (user, stakeholder, colleague) and have excellent relational skills; you welcome perspectives and opinions different from yours, and are prompt to think out of the box.
    • You solve problems with a data-oriented approach, and have strong analytical and synthesis skills with a passion for drawing broad connections.
    • You go beyond the surface and strive to know and show problems in depth.
    • You know how to argue and prove your conclusions, and you are not shy in demonstrating that your work has a measurable positive impact on user experience, product, business, and company goals.
    • When faced with an unknown situation, you get the chance to document and improve yourself.
    • You are able to work independently and take initiative to solve problems, with excellent organizational skills.
    • You are also a team player, someone who works with generosity and disposability.
    • You are confident in working with UX/UI Designers, Data Analysts, Product Managers, other stakeholders from Operations and Marketing departments, and educating them on research best practice.
    • You enjoy collaborative work in a dynamic, data-driven, and creative environment.
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