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Staff Product Designer

Twilio

Because you belong at Twilio.

The Who, What, Why and Where

Twilio is seeking a Staff Product Designer to lead the design of customer experiences for our Twilio Frontline App. In this role, you will collaborate with multidisciplinary teams to discover, define, and design. The ideal candidate will be a vocal and committed advocate for our customers, championing our customer-informed process, an active and passionate contributor to our inclusive-by-default Design System, a mentor to our UX team members in upholding our standards and helping them grow, and a UX leader who takes a holistic, human-centered approach to design.  

Who?

Twilio is seeking a Product Designer who:

  • Has a proven user-centered design workflow that comprises: research, design, prototyping, presentation, sharing and soliciting feedback, user testing, influencing key decision making, and collaborative handoffs with developers.
  • Has a demonstrated advocacy for design and research methodologies, and is proficient in running quantitative and qualitative research, such as usability testing, analysis, interviews, and field studies.
  • A demonstrated history of successfully mentoring and coaching team members.
  • Experience designing and evolving mobile application software in a fast-past environment.
  • 6+ years of industry experience and a related degree or equivalent experience in UX, Design, HCI, Information Management, Psychology, or Anthropology.

What?

As a Designer on the Messaging team, you will live our Twilio Values, and be able to:

  • Wear the Customer’s Shoes + Write it Down: Engage with our developer community to understand their needs, and design products and workflows to unlock their potential. Articulate the customer problem and success metrics, and gain alignment with stakeholders on your approach to testing, learning, and iterating on a solution.
  • Be an Owner:  Own and advance the vision for Twilio’s Messaging products, across multiple platforms (desktop, mobile, responsive web). Take personal accountability for achievement of goals and results, and coach members to ensure goals are met. 
  • Ruthlessly Prioritize: Work closely with Product and Engineering teams, in an agile environment, to solve the most important customer problems effectively and efficiently.
  • Don’t Settle + Empower Others:  Collaborate with and mentor other Product Designers, providing accurate, constructive, and motivating guidance that helps improve their skills, and the outcome of their work. Lead Design Critiques that ensure consistency across Twilio products and up-level our standards. Advocate for more efficient processes and higher standards across the UX organization. 
  • No Shenanigans + Be Inclusive: Remain open, transparent, and inclusive while sharing work at various stages of the process, proactively inviting diverse (and potentially contrary) inputs in your design process, and  remaining humble while asking for and providing useful and constructive feedback to peers of all levels.

Why?

Consumers have spoken, and the overwhelming majority prefer to use messaging to communicate, whether it’s via SMS, chat, or using apps like Facebook Messenger or Line. These emerging communication channels pose significant challenges to businesses as they begin to adopt this growing trend of always-on, multi-channel, asynchronous communication. In this role, you will observe these challenges first hand and design the next generation of Messaging APIs and products to overcome them and make our customers successful.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. The Product Design team plays a critical role in designing the experience that allows our developer community to meet their communication needs. As a Product Designer at Twilio, you will be a part of a growing and diverse group of designers, helping to build and shape our design culture and principles.

Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed, and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation, and we want you and your ideas to thrive at Twilio. Come join us.  

Where?

This position is a remote position (work from home) with at least 10% travel expected both domestically and internationally. When visiting our offices, you will enjoy our office perks: catered meals, snacks, game room, ergonomic desks, massages, Wednesday dinners, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life; that seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, and can draw the owl and not be beholden to one playbook.

About us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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