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UX Research Internship


InternshipresearchRemotePosted 11 months ago
About thredUP

In 2009, thredUP set out to make used clothes the new normal and create a more sustainable future for fashion. The company designed a modern resale experience that took the work and risk out of thrift, and converted a generation of secondhand skeptics to fans. Sellers send clothes directly to thredUP by the bagful, and buyers shop quality-checked items from over 35,000 brands at steep discounts. To power this marketplace, thredUP built an infrastructure that has recirculated 100 million unique garments via proprietary technology, data and logistics. thredUP most recently expanded its platform with Resale-as-a-Service (RaaS) to power resale for the world’s leading fashion brands. As a circular fashion pioneer, thredUP is reducing fashion’s impact on the planet and unlocking economic value for consumers and brands alike.

About the role
As a thredUP intern, you will be given a firsthand glimpse at what it’s like to work at the largest fashion resale platform. You will tackle projects alongside our world-class team, with the opportunity to make a real impact on thredUP’s business. 

For this internship, we are looking for someone who is looking to develop and hone their qualitative research skills by leading a customer research project focused on a particular segment of customers. The final output of this internship will be a set of findings about this segment of customers that shape our product offerings, and the opportunity to present these findings in various forums within the company. 

Here’s a taste of what you’ll be doing: 
-Collaborating with stakeholders to define objectives and goals of the research
-Designing interview and user testing protocols
-Organizing and recruiting interviewees and focus groupsInterviewing customers & conducting qualitative analysis 
-Surveying customers; designing and administering surveys, survey analysis
-Additional market research

We are looking for an intern who can commit to our 4 day/32 hour work weeks (Monday - Thursday). There may be occasional exceptions where the work will require extending into Fridays but only when truly necessary.

We are looking for someone who is interested in developing interview & other qualitative research skills, and who is seeking on-the-ground experience doing so. Prior experience is desirable but not required.

What We Offer:

- The opportunity to make a massive impact & influence outcomes for our business and customers alongside passionate coworkers
- Autonomy. The ability to make, own, and carry out decisions
- Competitive salary, equity and full benefits (health/dental/vision insurance & 401k)
- Flexible PTO

We believe diversity, inclusion and belonging is key for our team.

At thredUP, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. 

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