Senior Product Designer
CultureIQ
Posted 3 years ago
Why We Need You
CultureIQ partners with companies to support and align their culture to drive growth. Through our software platform, team of strategists, and CultureIQ measurement framework, we help companies connect with their employees and create high-performing cultures. With private equity backing from ParkerGale Capital, we’re excited about entering the next phase of our growth story.
Reporting to our Director of Product Design, the Sr. Product Designer will assume UX & UI responsibilities for our core platform. You will work with two product development teams to design experiences based on a deep understanding of our customer and how we deliver value. You will work cross-functionally with customers, product management, and technical teams to uncover and deliver on high-ROI opportunities.
Ultimately, your work will enable our customers to identify where to invest in their culture to support their goals. You'll fit on our team if you relish solving complex design challenges, have experience in a B2B environment, and are passionate about organizational culture.
What You'll Do
- In your first 90 days, build an understanding of our customer and acclimate to our product delivery cycle and our design brand.
- Learn the CultureIQ Framework, methodology and approach.
- Learn the key business transformation use cases that CultureIQ has linked with organizational culture.
- Understand and evolve our core personas and their jobs to be done, primary activities, and tasks.
- Become proficient in our branding guidelines, style guide, and design system component library.
- Participate in day-to-day user journey mapping, wire-framing, prototyping, and delivery alongside your tech team.
- Work with your PM counterpart to contribute your first bets and review them with product council.
- Within your first 6 months, lead design prototyping, testing, and delivery on our customer facing platform.
- Collaborate with product management, customer success and strategists to assess, iterate, and deploy experiences for Executives & Business Leaders.
- Transition internal interfaces to be self-serve, customer facing, and best in practice design standards.
- Work with Product Management to balance speed-to-market, ease-of-use, and value.
- Be a model of continual improvement through on-going product usability audits and enhancements.
- By the end of your first year, establish your role as a strategic contributor to Design at CultureIQ.
- By the end of your first year, establish your role as a strategic contributor to Design at CultureIQ.
- Contribute to work defining our department’s strategic objectives and key milestones.
- Contribute to ongoing operational improvements that enable your teams to ship products reliably and quickly.
- Collect data from research and testing and turn it into tangible intuitive solutions for our users.
- Contribute to build and improve upon our design language to ensure consistency across all features.
Who We're Looking For
- A passion for building high-performing teams and great places to work: You know the difference a great culture can make, and you’re excited about developing a product that supports high-performing organizations.
- Outstanding listening/teaching skills + customer empathy: It can be challenging to understand a customer’s point of view, respond to their needs, and design technology that is easy to use. We want to hear examples of when you’ve dealt with demanding customers – not only that you can defuse tough situations, but that you can teach them new things along the way.
- Influencing and relationship building: You know you can’t do it yourself. You have the communication skills and emotional intelligence to quickly establish credibility with and gain the trust and respect of clients and others in the organization. You must be able to balance asking the right questions with providing direction to ensure that initiatives are successfully implemented.
- Exceptional communication skills: You are exceptional at communicating to different audiences, including presenting to the HR community, business leaders, and C-suite executives. You can present complex data analysis in a manner that allows a business audience to easily understand the insights. Your written communication is exceptional and clearly conveys ideas in a concise manner.
- Comfort with ambiguity: At times, this role will be responsible for taking nebulous ideas from clients and translating them into specific, concrete actions. You should be comfortable taking nebulous direction, translating it into a plan, and enlisting those you need to get the job done.
- Accountable: You have no problem planning the work, working the plan, and proactively communicating your progress along the way. You can take ownership of a body of work, and deliver the results with minimal support.
- Curious, kind, humble, and fun: We want you to be a person we enjoy collaborating with, spending time with, teaching, and investing in. You may be this person if you already invest heavily in those you work with, and if you consistently receive the feedback that you are a great colleague and teammate. A great sign is if people go out of their way to work with you, no matter the situation.
If the above resonates with you, we encourage you to apply!