Lead UX/UI Designer
As our Lead UX/UI Designer, you will join a world-class group of operators, strategists, and business leaders bringing together a responsive web patient experience and an efficient, easy to use tooling platform for mental health professionals. If you are interested in health care, love moving from zero-to-one, and want to help set the design and user experience direction for the team to come, we’re excited to talk to you.
You will report to and work with the Chief Product Officer. This role is 100% remote, and we are headquartered in NYC.
What you'll do:
- Continually optimize the patient and provider journeys across digital touchpoints
- Establish core user needs and experience flows
- Design, develop and deploy low/medium fidelity functional prototypes
- Partner with non-designers to evaluate the business impact of new offerings
- Build and lead a research org that uses data to inform future product and design improvements for patients, providers, and payors
- Convert validated opportunities, prototypes, and insights into prioritized product specs
What you'll need:
- Minimum of 6+ years experience in UX/UI design
- Some experience building and leading teams of service designers, design technologists, prototypers, industrial designers, and/or product designers, mostly an IC
- Experience working from and building upon Design Systems and Interaction Models
- Experience with user research methods that inform design and product priorities
- Experience spanning the design and product fields. You naturally flex between design thinking and product definition
- A strong business acumen that helps guide your design decisions
- Strong Design Capabilities. Deep fluency in preferred design software (photoshop, adobe suite, sketch, figma, etc).
- Scrappy Leader. You enjoy leading teams but can also roll up your sleeves and design prototypes yourself
- Manages Ambiguity. Deals comfortably with the uncertainty of change. Effectively handles risk. Can decide and act without having the total picture. Is calm, and productive, even when things are up in the air. Deals constructively with problems that do not have clear solutions or outcomes.
- Cultivates Innovation. Comes up with useful ideas that are new, better, or unique. Introduces new ways of looking at problems. Can take a creative idea and put it into practice. Encourages diverse thinking to promote and nurture innovation. Creating new and better ways for the organization to be successful.
- Customer Focus. Gains insight into customer needs. Identifies opportunities that benefit the customer. Builds and delivers solutions that meet customer expectations. Building strong customer relationships and delivering customer-centric solutions