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Junior UX Researcher


The Position

We're looking for a Junior UX Researcher to work alongside our research team and help scale our research practice at CallRail. The right person for this job would have a basic understanding of  UX research practices and the product design cycle, and be eager to grow their knowledge to serve our expanding UX and product development team. A strong candidate would be inquisitive, eager to learn and grow, adaptable, detail-oriented, organized, and communicative. This person will work directly with our customers for conducting research as well as present their findings to stakeholders and product teams.


What You'll Do 

  • Perform end-to-end usability testings
  • Maintain strong customer service while working and testing with customers
  • Own the process of planning, recruiting, data collection, analysis, and sharing results for usability testing projects
  • Work directly with customers and product teams to test prototypes and end products
  • Synthesize findings into meaningful insights and actionables for decision making
  • Support teams with product questions through the appropriate user research methods as well as third-party sources of user feedback.
  • Document research findings in the UX research repository
  • Gather customer feedback to add to the broader understanding of our customer base
  • Collaborate with product teams and facilitate research sessions where teams can synthesize findings or hear about project outputs
  • Support research findings with quantitative metrics from sources like support tickets, FullStory, Google Analytics, and more
  • Produce research deliverables like testing reports or user research artifacts to educate on research findings and the practice of user research as a whole


Desired Skills & Experience

  • 1-2 years of experience in product or UX, or coursework that demonstrates a working knowledge of UX research, including planning, recruitment, data collection, analysis, and sharing results
  • Comfortable speaking with customers and product teams
  • Strong written and verbal communication skills
  • Basic understanding of the design process and where research fits in
  • A portfolio of work or examples that demonstrate user research thinking
  • Knows how to articulate the best user research method for specific design questions
  • Understanding of user research methods, best practices, and strategies for applying research to product design goals
  • Critical thinker with an ability to apply user research to cross-discipline thinking such as content, design, product thinking, and business strategy


Additional Perks

  • 100% medical coverage for employees
  • Competitive HSA with company matching
  • Generous dental and vision plans
  • Paid parental leave
  • Flexible vacation policy
  • 401K options with company dollar-for-dollar match
  • Employee stock options available from day one
  • $2,000 annual educational allowance
  • Catered lunch every Tuesday * an in-office perk
  • MARTA transportation and office parking expenses covered
  • Employee charitable donation company match, up to $500 annually
  • Regular company outings and events *yes, even during COVID, except virtually
  • Remote work from home options with $500 office stipend to set up your home office
  • Designated bike storage


Learn more: 

You Are Welcome Here

CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

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