10up is an award-winning full-service digital agency with a customer-centric service model and unrivaled leadership in open platforms and tools for digital makers and content creators. 10up’s services include user experience and interactive design, content strategy and creation, website and app engineering, SEO and online revenue strategy, and managed services. Our 250+ distributed team members provide end-to-end digital project expertise.
10up has a diverse client roster that includes Fortune 500 companies, influential content publishers, innovative startups, and impactful nonprofits. We’ve worked with some of the biggest names in the industry, such as Facebook, Google, Microsoft, Starbucks, ESPN, The New York Times Co., and Walmart.
The UX Director exhibits mastery of their discipline and seeks to elevate the outcomes of projects and performance of others they work with. The ideal candidate is experienced both as a discipline lead and people manager. In addition to excellent UX Design skills, the UX Director seeks experiences in adjacent disciplines such as the visual arts, content design, engineering, psychology, marketing, or anthropology.
- Relationships: Builds long-term, engaging, and highly productive working relationships across disciplines at 10up and with our clients.
- Delivery: Consistently and proactively participates in shaping work to meet client and 10up expectations, including functioning (as needed) as a direct project contributor and lead. Able to compellingly explain the connection between UX work to business goals. Provide expert-level guidance on project deliverables and workflow to the project team, and, as necessary, support project teams directly as a contributor.
- Design: Expert in all stages of the User Experience Design process: from initial understanding, to problem articulation, through design and design communication.
- Curiosity: Always curious and learning. Consistently seeks new opportunities and new knowledge while being excited to share that knowledge with others, within and external to 10up.
- Management: The UX Director collaborates actively with the UX Program Manager and co-manages the UX and Content Designers. This requires an experienced and empathetic manager, able to review performance, collect and deliver feedback effectively, and work with other managers effectively.
- Discipline Development: Always looking at ways to elevate and expand the UX team’s capabilities and serve clients well. Proactively suggests new programs and initiatives to meet and exceed client expectations and expand 10up’s service offerings.
- Sales Collaboration: Seasoned at preparing and delivering effective design pitches in partnership with the accounts and new business teams. Excellent communicator with effective persuasion skills.
- Thought Leadership: Able to represent 10up UX Design externally (e.g. conferences or publications).
- Mentorship: Proactively coach and mentor other 10uppers.
- Strategy: Collaborate with other design leaders on process or growth initiatives.
- Education: Teach UX skills and WordPress-specific best practices to UX Designers and other 10up team members.
- Deep experience in digital design (understanding of design systems, responsive, front-end technologies, accessibility standards, etc.)
- 5-8 years of agency experience
- Experience working and managing others remotely
- Experience with content management systems and marketing platforms
- A detailed understanding of WordPress and its block editor
- Strong writing and communication skills, both with internal and external stakeholders
- Experience and proven success pitching design to client prospects
- Excellent problem-solving skills, both with clients and technology/design
- Experience navigating corporate structures and approvals (e.g. addressing feedback from complex stakeholder groups, capturing and working with detailed design requirements, etc.)
Nice to haves
- Specific experience with editorial design (authoring/editorial experience) in platforms like WordPress
- Experience with Figma and/or Sketch
- Formal education in User Experience, Interaction Design, or similar field
- Experience working with global clients and teams
- Demonstrated experience with external thought leadership
Things to note
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10up has been making the web better by finely crafting websites and tools for content creators since 2011. With ~200 experts in digital strategy and management, software engineering, user experience and interactive design, cloud infrastructure, and audience and revenue optimization; we’re big enough to conquer any challenge, and small enough to care. 10up is committed to the ideal of a diverse and inclusive workplace, welcoming anyone and everyone who shares and lives our core business values. We look forward to connecting with you!