Staff UX Market Researcher

Design jobs at Plastiq


As a Researcher at Plastiq, you’ll join a multidisciplinary Product and Design group that works closely with Marketing, Operations, Finance, and more. We strive to optimize the customer experience across all touch points, and push forward the strategy, research, and development of the product roadmap. As a Staff UX/Market Researcher, you’ll own and drive forward the research function at Plastiq, from developing the research processes and organization to executing primary customer research and competitive market research. 

Plastiq is on a mission to enable SMB growth; as part of the Product team you’ll contribute to the future of our economy. Your role is instrumental in helping to understand our business customers’ needs and market opportunities.

You Are:

    • Relentlessly inquisitive, a person who strives for the thrill of discovery
    • Customer-centric, able to put yourself in others’ shoes and identify pain points and obsolete ways of doing things, even if they’re the status quo
    • Able to bridge insight to opportunity, find unsolved problems and ideate solutions
    • Incredibly thorough in leaving no stone unturned in your market analyses

At Plastiq, you will:

    • Perform ongoing competitive and market analysis to understand and communicate fintech capabilities and messaging
    • Preparation of concise syntheses of your learnings to share and evangelize internally
    • Identify and prioritize topics for primary research, from feature-specific validation to blue-sky discovery
    • Execute qualitative and quantitative research, contextual inquiries, interviews and panels, as well as consolidate findings into archetypes, journey maps, and mind maps
    • Develop interview guides, surveys, usability tests, and additional content
    • Collaborate cross functionally with Design, Product, Marketing, and more
    • Incorporate complex technical and business requirements into your research
    • Work with and leverage data analytics to focus efforts and actionable insights
    • Organize, communicate, and archive information so it is accessible to stakeholders
    • Enable other team members to execute and improve their own research-related practices
    • Build internal frameworks and toolkits as the foundation for a research organization

You have:

    • 5+ years of experience in research (academic, technical, and UX research applicable) including experience leading research efforts
    • A background and/or degree in Anthropology, Sociology, HCI, or related fields
    • Deep familiarity with common research methodologies and tools
    • Demonstrated ability to drive business and product decisions based on research findings
    • A self-starter attitude to work autonomously, but also solicit feedback and proactively bring together stakeholders
    • Ability to use research tools like usertesting.com, surveymonkey, as well as stitch together basic prototypes from existing designs in Figma
    • Excellent written, verbal, and presentation skills
    • The personality to thrive in a collaborative, fast-paced environment, value constructive feedback, and adapt on the fly
    • Bonus points for experience, knowledge, and passion for finance, fintech, or small business
Plastiq is a smart payment platform designed for businesses to better manage their payments and cash flow. The platform lets companies maximize their existing credit, pay in whatever way is best for their business—regardless of what payment methods their recipients accept—and get paid by card without the burden of card acceptance fees. Businesses can pay globally in more than 40 countries, and Plastiq works with all major credit card providers, including Mastercard, Visa, American Express, and Discover. Plastiq has millions of customers and has processed billions in payments for a wide range of expenses, from business supplier payments and contractors to taxes and rent. Plastiq has won a number of awards and recognitions, including being named to the 2020 Forbes FinTech 50 and 2020 Bay Area Best Places to Work by the San Francisco Business Journal.
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