Who we are:
Bixal is a mission-driven, woman-owned small business determined to improve people's lives through human-centered strategies and transformative technologies, with a firm belief that everyone has the right to an effective government.
We deliver on this belief by partnering with leading Federal agencies to design, develop, and deliver powerful customer experiences through holistic digital product solutions and strategic communications initiatives––bringing a high standard and unique creative energy to our clients––and our wonderfully diverse culture is what makes it all possible.
Bixal unites different people with different perspectives from all over the world! We provide our team with an open and empowered environment where collaboration thrives and solutions flourish.
This role will be 100% remote.
What will you do?
The main purpose of this role is to support multiple contracts relating to the delivery of web services across our International Development portfolio of work.
You will report to the portfolio Design Manager who reports to our Head of Human-Centered Design. Using your core design skills, you will create and refine digital products to enable useful, usable, and delightful experiences for those who use them.
- Be trusted to make good decisions.
- Recognize when to ask for further guidance and support.
- Contribute to the development of design concepts.
- Interpret evidence-based research and incorporate this into your work.
- Carry out a wide variety of research, design, and prototyping tasks, including:
- Understand product goals and user needs.
- Conduct concept and usability testing and gather feedback.
- Create personas based on user research and collected data.
- Define an interaction model and evaluate its success.
- Develop wireframes and prototypes around customer needs.
- Prepare and present rough drafts to internal teams and key stakeholders.
- Identify and troubleshoot usability issues.
- Create mockups and prototypes.
- Share progress and interact with team using a version control system.
- Collaborate in an agile environment with multi-disciplinary teams including strategy, research, content, visual, and development.
- Facilitate ideation through sketching and collaborative activities, such as design sprints and other participatory design activities.
- Create storyboards and step-by-step flows of varying resolution to communicate a person’s experience through a system.
- Conduct evaluative user research (for example, user testing of prototypes or existing products, heuristic analyses, and interviews).
- Work integrally with developers to shepherd designs through the development process.
- Promote the importance of human-centered design practice throughout the organization and with Bixal’s clients.
- Implement, maintain, and expand upon project plans with emphasis on high degree of quality in conjunction product managers and development managers.
- Mentor and develop team members in alignment with Bixal’s brand and overall direction.
- Keep abreast of industry trends and tools and communicate findings out to the team and Bixal.
- Help build a culture of continuous improvement across all levels of design — strategic, structural, and surface — where designers (including yourself) feel challenged with meaningful work and see a clear path for growth.
- Basic qualifications:
- 4-7 years of experience in UX, product design, or commensurate work experience.
- Bachelor’s degree.
- Must have a portfolio of experience that demonstrates previous work.
- Must be able to obtain Public Trust clearance.
- Solidly independent and sharing knowledge and experience with others that they can apply or adopt in their work, across these skills:
- Agile mindset. You know about agile methodology and can apply an agile mindset to all aspects of your work. You can work in a fast-paced, evolving environment and use an iterative method and flexible approach to enable rapid delivery. You are unafraid to take risks, willing to learn from mistakes and appreciate the importance of agile project delivery for digital projects in government. You can ensure the team knows what each other is working on and how this relates to practical government objectives and user needs.
- Communication. You can communicate effectively across organizational, technical and political boundaries, understanding the context. You know how to make complex and technical information and language simple and accessible for non-technical audiences. You can apply foundational concepts of layout, spacing, color, type, iconography, use of imagery to ensure that content is legible and readable and that users see and understand interactions. You can advocate and communicate what a team does to create trust and authenticity and can respond to challenge.
- Team collaboration. You can contribute to the work of the organization, building successful teams through understanding team styles and influencing as well as motivating team members. You know how to give and receive constructive feedback, facilitating the feedback loop. You can facilitate conflict resolution within teams, ensure the team is transparent and that the work is understood externally. You can help teams maintain a focus on delivery while being aware of the importance of professional development.
- Evidence- and context-based design. You can visualize, articulate and solve complex problems and concepts, and make disciplined decisions based on available information and research evidence. You know how to move from analysis to synthesis and/or design intent. Such skills include: demonstration of the ability to apply logical thinking, gathering and analyzing information and evidencing key performance indicators (KPIs).
- Working within constraints. You understand and can work within given constraints (including but not limited to technology and policy, and regulatory, financial and legal constraints). You know how to challenge constraints that can be changed. You can ensure compliance against constraints by adapting products and services where needed.
- Leadership and guidance. You can interpret vision to lead on decisions. You can create a collaborative environment and sustain a good service. You can understand and resolve technical disputes across varying levels of complexity and risk. You can solve issues and unblock problems. You know how to drive teams and set the pace, ensuring teams are delivering. You can manage risk, including effectively managing and tracking the mitigation of risks. You can manage various dependencies across teams, departments and government as a whole.
- Prototyping. You can apply technical knowledge and experience to create or design workable prototypes, both programs and physical outputs. You understand parameters, restrictions and synergies. You approach prototyping as a team activity, actively soliciting prototypes and testing with others. You can establish design patterns and iterate them. You can use a variety of methods of prototyping and choose the most appropriate ones.
- Strategic thinking. You can take an overall perspective on business issues, events, activities and discuss their wider implications and long-term impact. This could include determining patterns, standards, policies, roadmaps and vision statements. You know how to focus on outcomes rather than solutions and activities.
- Human-centered. You understand users and can identify who they are and what their needs are, based on evidence. You can translate user stories and propose design approaches or services to meet these needs. You can engage in meaningful interactions and relationships with all stakeholders. You put end-users first and can manage competing priorities.
- Inclusive design mindset. You embrace accessibility requirements as a set of design constraints that help you create better products and services for all users. You have a basic understanding of the main categories of disabilities, limitations, or constraints that affect how people use digital services. You look for ways that make products and services easier to use for people with disabilities also improves the experience for everyone, applying the concept of progressive enhancement to cover a spectrum of engagement levels.
Nice to Haves:
- Experience working with U.S. government agencies.
- Experience with Drupal-based projects.
- Experience with prototyping-in-code.
Perks & Benefits:
Competitive base salary
Work from home flexibility
401K with matching incentive
Flex Spending Account
Company provided short-term disability
Company provided life insurance
Professional development opportunities
New business referral bonus
No recruiters or agencies please. Bixal is an equal opportunity employer and is committed to building a safe, inclusive environment for people of all backgrounds.