GitLab's DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 1,400+ team members and values that guide a culture where people embrace the belief that everyone can contribute.
As a UX Researcher at GitLab, you will be responsible for guiding research initiatives within a product groups that are working on some of our most highly-visible, high traffic product areas such as source code management, code review, and in-product editing experiences. The work you’ll do will help shape the GitLab experience for our 30 million estimated registered users who rely on our product in their DevOps toolchain.
The culture here at GitLab is something we’re incredibly proud of. Some of the benefits you’ll be entitled to vary by the region or country you’re in. However, all GitLab team members are fully remote and receive a "no ask, must tell" paid-time-off policy, where we don’t count the number of days you take off annually -- instead, we focus on your results. You can work the hours you choose, enabled by our asynchronous approach to communication. You can also expect stock options and a competitive salary. Our compensation calculator will be shared with selected candidates before any interview.
Diversity, Inclusion, and Belonging (DIB) are fundamental to the success of GitLab. We want to infuse DIB in every way possible and in all that we do. We strive to create a transparent environment where all team members around the world feel that their voices are heard and welcomed. We also aim to be a place where people can show up as their full selves each day and contribute their best. With more than 100,000 organizations using GitLab, our goal is to have a team that is representative of our users.
What you'll do in this role
- Proactively identify generative user research projects within your stage groups. Work collaboratively with Product Managers to execute research projects.
- Divide your time across strategic research, problem validation, and solution validation.
- Guide, and where necessary train, Product Designers in how to undertake evaluative research projects and in how to create strategic deliverables (such as journey maps, storyboards, competitive analyses, and personas).
- Form a working understanding of the technology and features of the stage groups to which you are assigned, and have working knowledge of the end-to-end GitLab product.
- Evangelize research. Share user insights with the broader organization and externally in creative ways to increase empathy.
- Lead strategic user research initiatives that span multiple stage groups (and possibly the entire product).
- Mentor UX Researchers, both inside and outside of your stage groups.
- Actively contribute to UX Research processes, documentation, and repositories.
- Engage in social media efforts, including writing blog articles and responding on Twitter, as appropriate.
- Interview potential UX candidates.
You should apply if you bring:
- Significant professional experience with mixed methods user research.
- Experience with both quantitative and qualitative research methods
- Experience integrating user research into product designs.
- Excellent planning and organizational skills with the ability to manage multiple competing priorities.
- Share our values, and work in accordance with those values.
- Experience working for a tech startup.
- Experience working with a remote team.
- Enterprise software experience.
You'll stand out if you bring:
- Developer platform/tool industry experience.
- Degree in psychology, human factors, human-computer interaction or related field.
- Passion for open source tools.
- Passion for developer experience.
Also, we know it’s tough, but please try to avoid the confidence gap. You don’t have to match all the listed requirements exactly to be considered for this role.
Our hiring process for this UX Researcher position typically follows five stages. The details of this process can be found within our job family page.
For Colorado residents: The base salary range for this role’s listed level is currently $94,500 - $166,000 for Colorado residents only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. Disclosure as required by the Colorado Equal Pay for Equal Work Act, C.R.S. § 8-5-101 et seq.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.