Who You Are

Justworks is seeking a Senior UX/UI Designer to help scale our public-facing web and digital experiences. This role is responsible for creating experiences that are memorable, helpful, seamless, and give people a taste of what it's like to be a Justworks customer. As a Senior UX/UI Designer, you will champion design and co-lead the design process on your cross-functional team of Product Managers, Engineers, and Web Producers. The team works together to drive lead generation and positively impact business performance while continuing to uphold Justworks’ brand promise - to create confidence and delight through simplicity and expertise.

In this role, you will apply your passion for tackling complex design problems with a focus on our prospect and customers’ needs. You are a versatile designer who steps back to analyze complex workflows and also dives into the interactions and visual details. You advocate sharing early and often, collaborating with other designers to establish a world-class user experience for our customers across the Justworks’ sites. 

Our ideal candidate pushes their clean design sense, is a seasoned systems-level thinker, and is constantly pushing to mold complex experiences into simple, delightful ones. If you’re someone who loves visual design, data, iterating, and generating strong hypothesis-driven ideas, we’d love to hear from you.

Your Success Profile

What You Will Work On

• Collaborate effectively with product managers, engineers, and other designers to identify and define digital opportunities 
• Lead projects through an end-to-end design process: design strategy, research, exploration, interaction and visual design, prototyping, testing, launch, evaluation and iteration 
• Run research sessions to uncover customer problems, needs, and mental models 
• Facilitate workshops and brainstorm sessions with your team, designers, and other departments 
• Create conceptual design solutions for strategic problems and dive into the interactions and visual details 
• Support design decisions with data and insights 
• Work closely with engineers to deliver the polished final product
• Mentor other designers 
• Contribute to our internal design process and design system
• Performs other related duties as assigned

How You Will Do Your Work

As a Senior UX/UI Designer, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies: 

• Customer focus - builds strong customer relationships and delivers customer-centric solutions
• Systems thinking - able to look at overall systems holistically and understand how things work within the system through the exploration of interdependencies and inter-relationships
• Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. 
• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism 
• Results-driven - consistently achieves results, even under difficult circumstances 
• Creative thinking - discovering new opportunities and solutions for problems by looking beyond current practices and using innovative thinking

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for: 

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others. 
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude. 
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• Minimum of 6 years of experience in UX/UI design 
• A portfolio that shows your process, a user-centered approach, and the results 
• Energized by solving very complex product problems and communicating them in a simple and understandable way
• Values the details, but you also seek broad perspectives 
• Seeks feedback from your team and end users
• Thoughtful and genuinely care about the quality of what ships to our end users 
• A pro in design tools (we use Figma)