UX Researcher

What is Booksy?

Booksy is an online booking app that makes scheduling appointments easy for health and beauty pros, as well as, their clients. Clients get the freedom to self-book the services they love online, any time, any place. While health and beauty providers get the peace of mind that comes with knowing they can concentrate on their clients -- and keep their calendars filled -- without interruptions. “Do you. We’ll do the rest.”

Why you should join us

Whether you’re here for a long time or a good time, we want to give our employees the opportunity to make an impact and be heard from the get-go. We are not only emphatic about growing our business but growing our people, as well. When you’re a part of a (freakishly fast) thriving startup, every day and everyone counts. We take pride in owning our roles and pulling our weight so we can see tangible success at the end of every week, month, and year. We’ve come a long way, but we’re looking for awesome people to join us in going above and beyond on our rocketship to the moon!

Why you are here

Booksy is looking for an experienced and talented Senior UX Researcher to shape unique, user-centric products and experiences. At Booksy we work on mobile and desktop-based apps that thousands of our clients use everyday. If you are curious and insightful, and enjoy untangling complexity with a collaborative team, we'd love to work with you.

• Understand the whole Booksy apps ecosystem (Client & Business apps)
• Work closely with our US B2B clients
• Plan user research roadmap and choose the best methods
• Provide a deep understanding and experience in both qualitative and quantitative research methods at each stage of user-centered design process
• Evaluate products at different levels of development - starting from early mockups to fully functional applications
• Collect and analyze user behavior through lab studies, field visits, ethnography, interviews, usability tests, surveys, benchmark studies, server logs, online experiments (A/B testing) and other relevant methods
• Prepare and present research results and recommendations
• Consult UX designers in design decisions
• Support PM in business decision related to usability and usage context
• Seek opportunities for the development of the UX research area in Booksy
• Ensure common understanding of users perspective in a team
• Supports colleagues when it is needed
• Communicate insights and evangelize the voice of the customer across the company

Your Experience & Education

• Previous experience working internally as a UX researcher
• Possess a BA/BSc degree in Human-Computer Interaction, Anthropology, Psychology, Sociology or similar relevant education
• 4 or more years of experience in similar positions and a proven record of accomplishment
• Expert skills in research tools, techniques, methods and best practices
• Experience in ethnographic methods
• Fluent in written and spoken English (allows effective work in multinational teams)
• Experience in designing complex systems
• Experience conducting semi-structured interviews, contextual field visits, usability studies either live or remote
• Experience in tools like Sketch, Invision or similar is a bonus
• Experience integrating user research into product designs and design practices
• Possess professional experience conducting and leading research, ideally in a B2B SaaS company
• Experience working in an international, agile environment and/or health & beauty industry is a bonus

• Experienced in, and enjoy, working in an ambiguous, fast-paced environment
• Self-motivated and highly organized
• Expert level time management
• A clear and concise communicator, as well as an engaging and persuasive storyteller
• You are a creator
• Great team player and experienced in working with many stakeholders
• Open and receptive to receiving objective criticism and improving upon it
• Generate creative ideas with a problem-solving mindset
• Make transparent decisions quickly and accurately
• Work well both with details and a wide perspective in finding the complete solution
• Describe yourself as an ambitious person with a strong desire to develop your professional field

What we offer

• Health/Dental/Vision/Commuter Benefits & 401k
• Awesome (paid) Parental Leave Policy
• Unlimited Paid Time Off
• Ample opportunities for professional growth
• Amazing co-workers
• Work/Life balance
• Creative and collaborative culture to flourish in