UX Lead

Phenomenon is a company designed to help businesses thrive through transformation. We define Business Transformation as the principle that advertising alone has lost the power to solve big business problems and elicit cultural relevance. Therefore, we believe in actions, not just ads and have built an agency that has expertise across four transformational practices - Consulting, Communications, Products & Services, and Design.  

We hire hybrid thinkers, doers, and makers.

Our LA office is looking for a UX Lead to join our Products and Services team. You'll succeed in this role if you are thoughtful, strategic, detail oriented, articulate, highly collaborative and have the ability to lead or influence several projects at once. The ideal candidate will be able to sell a big idea to the client, but also execute wireframes and prototypes like a pro.

You will be responsible for influencing strategies and creating design solutions that are born from a contextual foundation of market, culture, business and technological understanding. Whether working to define interactions and experiences for single products or touchpoints to large, complex service ecosystems, you will operate to cultivate an empathic understanding of the human condition and advocate from the point of view of the consumer need, expectation and mindset.

Your daily responsibilities will include, but are not limited to:

• Collaborate closely with cross functional team to understand and solve complex business and customer problems by designing best-in-class experiences
• Spearhead strategic initiatives from discovery through delivery through leading and/or producing  design lifecycle artifacts (e.g personas, journey maps, process flows, wireframes, design strategy, storyboards, wires and prototypes
• Define IA, UX and UI using a human-centered approach that includes the use of a variety of requirements and research based activities
• Assist the Director of User Experience in establishing, planning, directing and implementing the objectives of the User Experience team
• Work with Project Management to properly allocate and distribute UX resources across multiple simultaneous projects
• Work closely with clients to translate business requirements in order to create meaningful interactive experience
• Drive UX thought leadership and design thinking within the Product Services team and the company at large
• Aid in business development and provide estimates for all UX services via collaboration with direct reports and other discipline managers to manage projects to budget and scope
• Keep current with the latest  trends that influence and shape best-in-class work

Desired Skills & Experience

• Prior experience (8-10 years) as a UX designer, information architect, or interactive designer in an agency, client, or consulting environment
• A proven track record as an individual contributor and leader
• Ability to see through project from concept development to creative execution. Must excel in developing big ideas, communicating ideas passionately, and collaborating with other disciplines
• Proven track record of designing compelling, award-winning user interfaces
• Experience conducting user research and translating it into design decisions and strategic frameworks
• Prior experience designing experiences for consumer-facing applications
• Effective presentation skills and experience developing relationships with clients
• Expertise in a combination of visual design, communication and prototyping tools such as Photoshop, Illustrator, InDesign, Sketch, OmniGraffle, InVision, Principle, Axure. Experience in motion design tools such as After Effects a plus
• Familiarity with HTML, CSS and JavaScript and other front end development frameworks
• Degree in Design, Human Factors, User Interface Design or equivalent professional experience