Senior UX Researcher

Craft is the leader in supplier intelligence, enabling enterprises to discover, evaluate and continuously monitor their suppliers at scale. Our unique, proprietary data platform tracks real-time signals on millions of companies globally, delivering best in class monitoring and insight into global supply chains. Our customers include Fortune 500 companies, government agencies, SMEs, global service platforms and others. Through our configurable Software-as-a-Service portal, our customers can monitor any company they are working with and execute critical actions in real-time. We have developed distribution partnerships with some of the largest integrator and software platforms in the world.

Craft’s open supplier profiles appear in over 100 million organic search results each month, driving over 2 million monthly active users on Craft’s website: craft.co, with zero marketing spend.

We are a high-growth technology company, backed by top tier investors in Silicon Valley and Europe. The Craft team is headquartered in San Francisco with office hubs in Seattle and London. We fully support and encourage remote and hybrid work, and have team members across North America, Canada, and Europe. We are looking for innovative and driven people who are passionate about building the future of Enterprise Intelligence to join our rapidly growing team!

We are an equal opportunity employer who values and encourages diversity, equity and belonging at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, caste, or disability status.

Craft is a supplier intelligence company helping organizations accelerate data-informed business decisions. Our unique, proprietary data platform tracks thousands of real-time signals across millions of companies globally, delivering best in class monitoring and insight into global supply chains, among other company cohorts. Our clients, including Fortune 100 companies, government and military agencies, SMEs, asset management groups, and others, use our technology for supply chain intelligence, market intelligence and related use cases. Through our modular, secure, customizable portal, our clients can monitor any company they are working with and drive critical actions in real-time.

We are a well-funded technology company with leading investors from Silicon Valley and elsewhere, but are not your typical data or SaaS startup. Our CEO is a seasoned entrepreneur and Juilliard-trained cellist. The Craft team is globally distributed with headquarters in San Francisco and an office in London. We fully support and encourage remote workers, and have team members across North America, Canada, and Europe. We are looking for innovative and driven people who are passionate about building delightful software to join our rapidly growing team!

We are an equal opportunity employer who values and encourages diversity, equity and belonging at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The design team is growing! We’re looking for a UX research that is motivated, self-starter. You will be a cross-functional partner responsible for driving research initiatives across the organization to bring more clarity to our product and design strategies. The foundation of your research will be qualitative in nature, bridging the gap between qualitative and quantitative data to surface meaningful customer insights to the sales, marketing and product teams. As our first UX Researcher at an early-stage startup, you have an opportunity to make a substantial impact on the product, processes, and company.

Building research practices from the ground

Lead and apply various research methods to investigate complex customer problems

Define the research practice and the processes for continuous discovery of user insights

Collaborate across the organization to coordinate and conduct research initiatives

Translate customer needs into actionable insights that guide product, design, and marketing decisions

Work with design to create personas, customer journey maps, and other artifacts to visualize the research insights

Advocate for customer goals, needs and pain points throughout the whole design process

Present customer insights regularly across the organization and to leadership

Multi-faceted researcher with experience using various research methods

Someone with 4+ years experience in leading and conducting UX research

Experience with qualitative and quantitative research

Experience with conducting research for complex SaaS products

Detailed-oriented and always pushing for high quality research insights

Ability to calibrate research efforts for quick-twitch to more in-depth discovery

Ability to prioritize and conduct multiple research initiatives simultaneously

Strong communication and presentation skills

Competitive Salary starting at $135,000 USD/Year. This starting number can be increased based on levels of expertise, location, cost of living, taxes, market experience, etc.

Equity at a well-funded, fast-growing startup

Unlimited Vacation time so you can take what you need, when you need it

Option to work 100% Remote or out of our San Francisco Office

99% Covered Health + Dental + Vision insurance for employees and dependents

401K through Human Interest with options to invest how you want it

$200 Monthly Wellness/Learning stipend (Gym memberships, meals, snacks, books, classes, conferences, etc.)

$1,000 Workstation Allowance (standing desk, chair, monitor, etc)