Thrive Market is hiringUX Design Researcher

ABOUT THRIVE MARKET

Wholesome products at wholesale prices. Thrive Market is a membership e-commerce platform on a mission to make the world’s highest quality natural and organic products affordable for every American family. For $60/year, Thrive members get access to their favorite healthy snacks, supplements, home, beauty, and baby products at 30-50% off retail value—all shipped to their front door for free. As part of our Thrive Gives initiative, each paid membership on the site also sponsors a free membership for a low-income family.

THE ROLE

As our new Product Design Researcher, you’ll join a small team of user-centric experience designers focused on understanding our customers, continuously improving the Thrive Market user experience, and designing new features/functionality across our responsive web and native platforms. You’ll be responsible for driving research strategy and execution. You will perform evaluative research to identify opportunities for experience improvements, plus generative/exploratory research to answer big questions about user needs and behaviors.

Responsibilities

• Translate business goals into research questions and develop research plans
• Determine the type of study most appropriate to target the desired information
• Recruit and schedule study participants
• Create and manage research roadmap and calendar
• Design and conduct research that reliably informs product roadmap prioritization and design decision-making, employing best practice methods such as ethnographic research, user interviews, needs and satisfaction surveys, usability studies
• Manage external research resources if needed (e.g. facility rental)
• Perform thorough data analysis
• Present findings in both written and verbal formats
• Stay abreast of industry trends and applicable external studies, and present what is learned to the team

Qualifications

• 5+ years success leading user research projects with demonstrated impact
• Strong portfolio demonstrating past work experience and deliverables (e.g. study plans, reports)
• Deep understanding of user research methods and best practices
• Experience with all aspects of research, including study design, recruiting, moderation, analysis, reporting
• Hands-on experience with lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, field research, and survey design
• Experience testing on a variety of devices, including smartphone, tablet, and desktop 
• Exceptional behavioral data collection and analysis skills
• Excellent communication skills, including the ability to present complex concepts clearly and persuasively across diverse audiences 
• Degree or comparable work experience in human computer interaction, cognitive psychology, or similar 

Bonus Points

• Experience using usage data (i.e. site analytics) in conjunction with user research data
• Strong understanding of quantitative data analysis and statistics
• Basic video editing skills (to create session highlight reels)