Senior UX Researcher

Job Title: Sr. UX Researcher (2-month Contract)

Location: 100% Remote - anywhere in the Continental U.S.

Flat Rate: $10,000 / part-time (8 weeks)

Project Period: January 30 - March 31, 2023

Who We Are

We are Friends From The City, a design and tech company focused on impact. We're a minority, woman-owned, LGBTE, and service-disabled veteran-owned small business headquartered in New York City. That said, diversity and inclusion aren't a trendy byline for us. Each person we hire is celebrated for their unique background, experience, and talent.

Our approach to human-centered design and software development is pretty straightforward. We apply user research to the design and development of functional platforms using clean code and intuitive design, and then we make those platforms accessible to everyone.

About the Role

Many BIPOC entrepreneurs encounter hardships obtaining the financial resources needed to sustain and expand their businesses. In this role, you'll help identify their challenges through your research, information architecture, and data presentation knowledge. Your results will inform the development of a shared platform where fund operators can provide access and information to philanthropic and other sources of capital to better reach underrepresented and minority entrepreneurs.

Project start: January 30, 2023 (Project Kickoff)
Project Completion: March 31, 2023
Note: Travel to Chicago, Illinois may be required

Responsibilities:

• Own every step in the research process, including recruiting, testing, analysis, documentation, and presentation of the findings
• Test hypotheses and assumptions during iterative rounds of testing while developing deep levels of user empathy
• Create a succinct, high-impact story that clearly articulates the user problem, is data-backed, and advocates for the voice of BIPOC entrepreneurs when presenting cross-functionally
• Document findings in impactful UX deliverables such as User Personas, Mental Model Maps, Journey Maps, User-flows, Data Visualization, and Stakeholder Mapping etc.
• Interview key stakeholders within the ecosystem including loan fund operators, representatives of financial institutions and members of the BIPOC that have used the services
• Engage with SMEs within the organization to understand the history, associated policy, and context of the landscape
• Design and conduct surveys, questionnaires, user testing exercises, and other activities to gather insights needed for our clients' user experience success
• Review, analyze, and interpret qualitative and quantitative feedback to help make sense of the data and extract meaningful and useful insight

• Sr. UX Researcher with 5+ years of direct, client-facing research experience
• High comfortability working autonomously with minimal supervision
• Experience with Information Architecture strongly preferred
• Self-motivated and self-managing, with strong organizational skills
• Experience interpreting and manipulating data in a range of formats for others to understand, including lay audiences
• Experience designing and developing research approaches to answer key questions
• Experience with user testing and other qualitative and quantitative methods
• A 4-year degree

Nice To Haves

• A strong interest in human behavior
• A strong interest in and passion for research and insight
• Some UX/UI design experience
• Member of the BIPOC community