User Experience Researcher
The Trevor Project
Posted 1 year ago
The Trevor Project is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact accommodationrequest@thetrevorproject.org.
About Trevor
The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ young people. We are a non-profit that provides 24/7 life-saving support via phone, text, and chat. We also operate the world’s largest safe space social networking site for LGBTQ youth, and run innovative research, education, and advocacy programs. We’ve been saving lives every day for over 20 years.
Role: UX Researcher
Reports to: Head of Product & UX
Location: This role will be remote in the continental US, Alaska, or Hawaii
Hours: Full-time
Salary Range: $100,000-$110,000
Overview of the role
The Trevor Project UX team is looking for a passionate, empathetic, and influential foundational UX Researcher to lead research and elevate our solutions across the crisis services journey, which includes Trevor’s 24/7 crisis services, volunteer experience, training, instructional design, and continuous improvement. You will lead generative, exploratory, pathfinding, and discovery research to identify and solve problems that support our programs to help prevent and respond to the public health crisis of LGBTQ youth suicide. You will have full autonomy to conduct multiple research methodologies (e.g., remote interviews, co-creation sessions, focus groups, journey maps, field studies/ contextual inquiries, and qualitative surveys) that will help us examine problems and influence how we might solve them. A successful candidate will prove highly effective at driving insights into actionable research findings and collaborate closely with cross-functional partners to help shape critical product and technology decisions that impact our frontline direct care team members (counselors, supervisors, volunteers, crisis services operation staff) and beneficiaries (LGBTQ young people, information seekers) of our services.
Who You Are
- Experienced. You have formal training in qualitative research, psychology, anthropology, or other related fields, and have experience leading qualitative research using multiple methods, including interviews and usability testing, to inform many product development projects centered around user needs, behaviors, and motivations. You have experience determining the right method based on research goals and available resources.
- Builder. You are able to work both strategically and tactically, with demonstrated success in implementing best practices and creating innovative solutions
- Goal-oriented. Demonstrated success following processes effectively, on time, and with an eye on all the details that go into successfully achieving goals
- Collaborative. Recognized success in creating relationships with cross-functional teams and external sources at varying levels, working closely to brainstorm ideas, and develop ways forward, whether you are conducting live research with LGBTQ youth or sharing insights with leadership.
- Flexible. Proven flexibility in the midst of change, being able to successfully juggle multiple deliverables, and adapting to new situations with fresh ideas or approaches.
- Mission Aligned. Demonstrated awareness and support for The Trevor Project’s mission and vision: to end suicide and address mental health crises in the LGBTQ youth community, and create a world where all LGBTQ young people see a bright future for themselves.
What You'll Do
- Contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people, while fostering an inclusive approach to your direct work and engagement with Trevor colleagues across the organization
- Continually grow your LGBTQ competency and awareness
- Personally initiate and conduct research within or across your delivery teams (PODs, scrum team, etc.) to build deep foundational knowledge of your domain areas. Use a wide variety of qualitative and quantitative research methods to apply to research questions.
- Conduct all stages of UX research: identifying, scoping, conducting, synthesizing, and communicating actionable insights in a clear and compelling way to inform product strategy, roadmap prioritization, and design.
- Understand the technology, experiences, and capabilities of your assigned PODs. Work alongside your designated product managers to maintain a thorough knowledge of the direction and vision for your focus areas.
- Develop a deep empathic understanding of your users, learn about their needs, actions, motivations, and goals, and identify gaps in our systems and services.
- With the help of your manager and product leadership, effectively manage your research efforts across PODs, while considering other POD goals, the broader product vision, and organization objectives.
- Evangelize UX research internally, and coach cross-functional project leads conducting their own analyses for specific projects.
- Prepare and deliver high-impact reports and presentations to stakeholders and leadership.
- Actively contribute to the UX Research team strategy, culture, and processes.
Why Trevor?
- A career that truly makes a difference in the lives of LGBTQ young people–every single day
- Comprehensive health insurance, including coverage for various gender affirmation surgeries (and we pay 100% of your premiums for medical, dental, vision AND basic life insurance)
- Flexible Spending Accounts
- Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
- Generous vacation and 12 paid holidays (one of our holidays is Harvey Milk Day!) plus two floating holidays , and three half-day Fridays during the summer
- Pet insurance
- Remote work from the continental US, Alaska, or Hawaii (we provide the technology, a monthly internet reimbursement, and a reimbursement to outfit your work-from-home space!)
- Professional and Learning Development Trainings/Education: including a professional subscription to LinkedIn Learning, providing access to more than 13,000 high quality on-demand courses.
- Online Subscription to Headspace, a digital mindfulness and meditation platform
$100,000 - $110,000 a year
The Trevor Project provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, ancestry, sexual orientation, national origin, age, handicap, disability, marital status, or status as a veteran. The Trevor Project complies with all applicable laws.
The Trevor Project provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, ancestry, sexual orientation, national origin, age, handicap, disability, marital status, or status as a veteran. The Trevor Project complies with all applicable laws.