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Blink is the user experience firm for the world’s leading companies. We use evidence-driven design to create products that people use, love and remember. With studios in Austin, Boston, San Diego, San Francisco, and Seattle, Blink brings two decades of experience to research, design, and strategy for clients such as Amazon, Facebook, Microsoft, NASA, Starbucks, and USAA.

This opportunity is a part of Blink's Embedded practice which supports long-term opportunities with some of Blink’s largest client partners.

The Senior User Experience Researcher plays a vital role in creating useful, usable, and desirable digital experiences for our client's customers, partners, and employees. Through an in-depth knowledge and application of research techniques, the User Experience Researcher will inspire change at all stages of product development and infuse teams with information to help inform design efforts.

Location: Cleveland, OH (hybrid)

Duration: 6 months w/potential for conversion

Duties

Strategy and Planning
Partner with key stakeholders and other UX team members on strategic roadmaps and the identification of research needs to support successful product evolutions.
Identify user needs, determine feature usefulness and uncover new opportunities through UX research. Contribute findings and help generate innovative solutions to shape product strategy.
Seek opportunities to continuously increase customer satisfaction and infuse UX best practices into processes and projects.
Plan for, identify and design research activities to conduct. Create standard approaches as well as custom plans that fit within given scope, time and needs.
Leverage Design Thinking approaches to facilitate experience strategy and direction, while gaining alignment through collaborative sessions.

Acquisition and Deployment
Collect and analyze user behavior through field visits, ethnography, usability testing, click-stream analytics, surveys, card sorts and other research methodologies
Report on findings to diverse audiences through compelling, written and in-person presentations.
Lead the creation and maintenance of user-research documentation and standards.
Partner with designers to create personas, scenarios, user journeys, story maps, user flows, and other UX deliverables.
Assist in developing design concepts as a result of research, providing input on design considerations and on occasion enhancing wireframes/prototypes.
Provide product usability, evaluation and support to stakeholders.
Utilize, assess and maintain a portfolio of customer insight tools including survey tools, user research tools, analytic platforms, etc.
Create plans for ongoing product and customer success measurement that leverages input from end users through thoughtful data collection, observations, and careful analysis.

Operational Management
Utilize a flexible approach to changing priorities per stakeholder/customer feedback in an Agile work environment.
Collaborate with product owners, designers, marketing, brand, IT and other stakeholders to support the implementation of research findings and artifacts.
Gain a deep understanding of business operations & industry practices to successfully aid in strategy, design, decision making and recommendations.
Create Design Thinking and educational UX Research materials to instruct others in related approaches.
Work among a team of designers, providing feedback and perspective, aiming for a cohesive experience across all touch points.
Make presentations to management, clients, and peer groups, as requested

Your background

Bachelor degree in Design or related field or equivalent experience.
5+years’ experience as a UX practitioner conducting research.
5+ years working with internal clients and/or external agencies/partners.
Experience executing UX research methodologies–e.g.interviews, surveys, usability testing, field studies, etc. and fitting them into a full user-centered design process.
Experience with heuristic evaluations and its application.
Understanding of Google Analytics with experience extracting UX insights.

$140,000 - $160,000 a year

DOE

Blink is an Equal Employment Opportunity (EEO) employer and do not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability.

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This opportunity is a part of Blink's Embedded practice which supports long-term opportunities with some of Blink’s largest client partners.

Location: Cleveland, OH (hybrid)

Duration: 6-12 months

What you'll do

Collaborate with business partners to understand needs and define requirements for websites and software applications.
Partner with IT to plan for new products and applications, defining design activities and helping with product strategy.
Oversee or partner on UX research to gain strategic insights that inform design activities.
Support UX strategy and process definition within the company.
Act as “go to” with in-depth knowledge of user interface best practices and standards. Use research-related services, theories and methods to support your recommendations.
Translate business and user needs into usable, visually compelling, and technically sound interactive solutions.
Communicate concepts using a variety of methods(i.e., wireframes and prototypes).
Act as the user-advocate during the development process, subjecting early-stage designs to usability testing or expert review, and offering implementation suggestions from a user-centered perspective.
Develop an effective and efficient information architecture.
Collect and analyze user behavior through in-person usability testing, remote usability testing, click-stream analytics, surveys, card sorts, field studies, etc.
Establish and maintain UI consistency across designed systems.
Help develop and grow UX standards.
Utilize a flexible approach to changing priorities in an Agile work environment.
Collaborate with product owners, designers, marketing, brand, IT and other stakeholders on the implementation and support of design solutions.
Train and mentor other team members as applicable.

Your background

Bachelor Degree in related field or equivalent experience.

3-7 years of experience designing usable interfaces for the web using a variety of methods.
Understanding of responsive web design concepts and mobile applications.
Portfolio demonstrating breadth and creativity and proven experience building wire frames, and developing prototypes.
Hands-on experience working with customers to build and formulate business requirements.
Strong background in user-centered design approach and methodology.
Understanding of HTML, CSS, and JavaScript.
Proficient in collaborative design tools such as Figma, Sketch, or Adobe XD.
Experience working in Agile development a plus.

$100,000 - $130,000 a year

DOE

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As the industry pioneer behind Content Performance Marketing, BrightEdge has thoroughly redefined the concept of search engine optimization (SEO) by developing an award-winning platform that precisely measures and optimizes marketing content across online channels. Our cloud-based platform is powered by big data analysis that allows our customers to plan, optimize, and measure campaigns based on real-time content performance. BrightEdge has emerged as the leading international provider of cloud-based SEO Enterprise solutions due to its dynamic and results oriented entrepreneurial culture.

As we continue to innovate and define the sector, we are looking for a talented and passionate Product Designer to join the team. You will take part in the full life cycle of product design, visual/interaction design, and usability testing. If you are someone who has a solid understanding of design and technology, can shift priorities without breaking a sweat, can juggle multiple projects with detail and strategy - let’s chat!

Core Responsibilities

Work with Executives, Product Managers, Engineering, and UX Designers to define and drive the user experience of the BrightEdge platform
Create new product designs including (but not limited to) user flows, wireframes, mocks, and prototypes that are simple, intuitive, yet sophisticated to solve complex problems
Partner with Product team to generate high quality mockups while referring to user journey map
Lead UX research engagements with customers and include appropriate testing mechanisms in the design process
Stagger design hand-offs with detailed spec to optimize design and development time
Collaborate with engineer and QA leads to ensure implementation follows the design spec and provide support in execution
Own key product designs as an individual contributor and set the tone for the holistic enterprise system
Validate product design with key stakeholders
Participate in regular design reviews and other team-wide design efforts
Be an advocate for UX Design and Design Thinking in practice
Assist in setting roadmap, defining UX strategy and vision for our enterprise platform

What it takes to be successful

BS/BA or MS in Human Computer Interaction, Interactive Media, Graphic Design or related field
3+ years of work experience in a related position
Demonstrate a thorough understanding of UX best practices for web-design and touch-screen apps, especially for consumer segment
Experience in conducting UX research and fluency in user centric design
Proven track record of creating successful design for self-service software launches
Excellent verbal and written communication skills with an ability to clearly explain product designs providing rationale for your design decisions
Experience in building and shipping applications or software that includes designing reusable UI components with a cohesive platform framework
Must have a portfolio that shows examples of your UX and UI design
Working knowledge of HTML/CSS and JavaScript
Background in analytics is preferred

Benefits & Perks

Competitive salary with stock options
PTO
Medical PPO or HMO, Dental, and Vision Insurance
401K and Financial Planning
Team networking and social events
Friday Lunches
Stocked Kitchens

About BrightEdge

BrightEdge Technologies, Inc. (www.BrightEdge.com) is privately held and the leader in cloud-based SEO and Content Performance Marketing solutions for over 1200 enterprise, corporate, and agency customers and 9000 brands. The BrightEdge platform boosts their marketing performance by streamlining, automating, and integrating search optimization, social marketing, and content performance management capabilities for its customers. Advanced BrightEdge technology delivers visibility, executable recommendations, competitive insights, and dynamic performance metrics. With the largest technology, sales, and customer success teams in our industry, we help customers innovate and execute to achieve superior marketing performance.

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