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At Neo, we empower people to get the most out of their money and time. We're a tech company reimagining everyday banking from the ground up to create rewarding experiences and build community for all Canadians. We're looking for passionate go-getters who want to move fast and create a lasting impact.

Neo Financial is looking for a full-time UX Quantitative Researcher to join our team in Winnipeg.

As one of our first researchers, you will be able to shape how our organization views and prioritizes interactions between humans and technology. Your contribution will inspire the beginning of an impactful, service design oriented practice where your research directly affects industry leading products.

What you'll be doing:

Working closely with Product, Design, Marketing, Insights, Strategy, and UXR teams to fill the gaps in our customer journeys and inspire customer empathy within the organization
Conducting quantitative research projects to inform Neo’s product roadmap and help build a world class user experience
Identifying and validating sentiment through quantitative methods such as self-reported data (eg. surveys, card sorting)
Apply technical survey question design methods (i.e. MaxDiff, Van Westendorp, etc.) when necessary to appropriate projects
Applying mixed methods to joint initiatives with other teams to fully uncover user problems
Knowledge and familiarity capturing behavioral data experiments, observations (eg. Google Analytics, iterable data) in order to work closely with behavioral analysts and other teams to inform research topics and questions
Identify the tools and processes needed to create and groom an engaged participant feedback pool. This may also integrate into Customer Experience outreach tools, such as Zendesk
Find creative ways to visualize data to communicate and share insights across many teams
Knowledge sharing is at the core of our team, you’ll learn from other researchers as well as mentor others on your area of expertise with data collection and visualization
Apply your knowledge and feedback to other collaborative projects with other teams

Who we're looking for:

Degree in Human-Computer Interaction, Information Science, Computer Science, Statistics, Sociology, Psychology, other social sciences or equal experience of transferable skills
Someone who is excited to share the value of human-centered research and is enthusiastic to champion the voice of the user
An active contributor and leader in establishing and expanding user empathy
Experience with R, Python, DataBricks, Optimal Workshop, Qualtrics, or similar tools
Experience collecting and organizing data properly through data cleansing, regression and segmentation

What will help you succeed:

You are resourceful and pragmatic in your approach and are able to manage multiple projects at a time
You have great attention to detail and a high standard of output
You challenge the status quo and look for ways to continuously improve
You're an effective communicator with strong organizational skills
You are incredibly driven and hungry to learn
You are a strong team player who can excel in a fast-paced environment
An interest in accessibility initiatives and expanding accessible thought and practices throughout an organization
Experience studying rewards programs and financial products

What it’s like to work with us:

At Neo, you’ll be working with industry-leading technology that changes the way we live and realize a better financial future. It’s a serious deal, but that doesn’t mean we don’t know a thing or two about having fun. Our entrepreneurial environment gets our adrenaline pumping and beats the regular 9-5 job. We’re in it together, always. Gain hands-on experience and be part of the future.

About applying with Neo:

Please apply using Chrome, as applications are only supported using Chrome on desktop.

Neo Financial is an equal opportunity employer. We are excited to meet with and hire the top talent out there. We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted. Successful candidates for this position will be required to undergo a security screening, including a criminal records check and may require a credit check.

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Do you have a passion for planning and creating software that people love to use? As a UX Analyst & Designer, you will use your experience with user-centered design methodologies and agile delivery to provide both highly analytical and highly creative ideas to enhance user experiences. You will interview stakeholders, facilitate groups, provide mockups and wireframes, and gather requirements to articulate process flows and user interactions while collaborating with the development team as your wireframes and prototypes assemble into a working product and awesome user experience.

\nCritical Competencies for Success: Analytical, creative, motivated, passion for UX.

What you'll do

Work with new clients to understand the importance of adopting UX principles.
Work with the clients to identify their needs and brainstorm potential solutions.
Gather requirements and implement them in design artifacts (e.g., wireframes, sitemaps, flowcharts, etc.).
Plan and conduct user research, synthesize and extract insights.
Lead collaborative design workshops with clients and stakeholders.
Create and direct UX design deliverables including, but not limited to, user personas, user flows, wireframes, mock-ups, and prototypes.
Be the end-user advocate during the development process, subject early designs to experiments or usability reviews, validate designs, and offer suggestions for improvement.
Stay current on emerging design trends and broader technologies to identify opportunities to incorporate new design methods into existing processes and procedures.
Perform user research and use that research to drive your designs.
Create outstanding, creative designs that deliver results for our customers.
Utilize usability testing to validate and refine your design decisions.
Help new customers to understand the importance of adopting UX principles.
Work with the customer to identify their needs and brainstorm potential solutions.

What we'd like

Minimum 4 years’ UX design experience.
Experience with UX research techniques, including interviews, surveys, task/workflow analysis, focus group sessions, or diary studies.
Experience creating personas and journey/experience maps based on real user research.
Experience performing competitive analysis.
Experience creating low fidelity wireframes, prototypes, or storyboards, and facilitating workshops to review/refine them.
Experience with information architecture and content strategy based on user research.
Experience performing interaction design based on user research.
Experience with visual design based on user research.
Proficiency in industry standard design tools such as Sketch / Figma, InVision, and Adobe Creative Suite.
Experience with Lottie, Adobe After Effects, and/or other animation tools for software development.
Experience in an Agile development environment and related tools (e.g., Jira, VSTS, etc.).
Familiar with industry best practices in UX design, with the ability to perform heuristic evaluations of existing systems.
Experience facilitating usability testing sessions with real/potential system users.
Excellent communication, organization, and time management skills.
Experience in consulting or using consultative approaches to engage stakeholders.
Must be able to share a representative portfolio of previous design work.
Ability to travel to client locations and collaborate with distributed delivery teams.
Graphic design experience considered an asset.
Bachelor’s degree (or equivalent certifications and experience) in design, HCI, interaction design, information sciences, psychology, human factors, and/or computer science.
Someone who shares our core values:\n
- Caring and Empathy: We look out for each other.
- Passion: We are energized by what we do.
- Integrity: We do what's right.
- Forward Thinking: We are always evolving.
- Commitment and Perseverance: We finish what we start.
\n

What you can expect from us

A fantastic work environment. Check us out on www.glassdoor.com.
A professional development program that is second to none. Every Onliner has an annual budget plus time (outside of allotted vacation) that they are expected to put toward courses, conferences, exams, etc.
The consultant's life – fast-paced and challenging with exposure to a variety of industries and technologies.
Competitive compensation benefits, and work life balance.
Opportunity to work with Career Mentors who assist with career planning and professional development.

(Only those who are selected for an interview will be contacted.)

About us

Online Business Systems is an information technology and business consultancy. We help enterprise customers enhance their competitive advantage by designing improved business processes enabled with robust and secure information systems. In addition to technology and business consulting, we provide advanced solutions in information security, customer experience, and service management. We work across sectors and have acquired deep knowledge within our targeted industries. Our unsurpassed delivery, our people, and the Online culture of loyalty, trust, and commitment to mutual success set us apart. Today we have nearly 300 business and technical consultants throughout Canada and the US.

About Online’s Digital Studio: We are designers, developers, and product managers dedicated to creating amazing digital experiences. Using design thinking, we build outstanding web and mobile products that help our clients digitally transform their customer experience and achieve business results.

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