Biglight is hiring Senior Experience Designer

Why Biglight?

At Biglight, we believe your career should be an exciting journey of growth, impact and creativity. We’re offering you an opportunity to shape the future of user experiences for some of the world’s leading brands, while you develop your own path.

We're a people business that depends on the talent and experience of a remarkable team of specialists to deliver excellent services to our customers. We hire the very best people, regardless of background, and provide an environment where they can develop and grow, whilst working with some of the best brands in the world including The North Face, Vans and Marks and Spencer.

What’s in it for you

Work on impactful projects

You’ll take ownership of significant areas of research and design within projects, helping to shape experiences that deliver real business impact. You’ll be a go-to person for turning insight into action.

Shape ideas that come to life

You’ll run workshops, present to clients and push creative thinking across teams. Your work will contribute to experiences used by thousands of people.

Grow and support others

You’ll have the opportunity to support midweight and junior team members, helping them grow through coaching and feedback while developing your own leadership skills.

Skills we admire

Curious and innovative

You love to understand behaviours and translate insights into meaningful actions, and you’re continually looking for ways to improve the way you do things.

Strong opinions, loosely held

You’re not afraid to make a case and can present your thinking convincingly to clients and stakeholders.

Collaborative and creative

You do your best work when working with others to turn complex problems into simple solutions. You’re a clear communicator and understand that design has just as much to do with words as it does with visuals.

Organised and self-motivated

You can make decisive decisions and have strong critical thinking skills.

What you’ll be doing day-to-day

RESEARCH AND INSIGHTS

• Lead user research activities such as interviews, usability testing and diary studies
• Analyse and synthesise findings into clear, actionable insights
• Present strategic thinking, research findings and recommendations to clients and internal stakeholders
• Communicate research outcomes in a compelling and engaging way

UX DESIGN

• Ensure high standards across design work, balancing creativity with usability
• Collaborate with senior colleagues to align design with strategic project goals
• Create core UX deliverables like wireframes, user journeys and prototypes
• Advocate for best practices throughout the design and implementation process

CLIENT COLLABORATION

• Present confidently in client sessions, contributing to discussions and decisions
• Lead parts of workshops and co-creation sessions with clients and stakeholders
• Build trusted relationships and help communicate the value of design thinking

SUPPORT TEAM GROWTH

• Mentor midweight and junior team members through feedback and guidance
• Support in shaping project approaches and deliverables
• Contribute to internal initiatives and knowledge sharing across the team
• Identify areas within the existing research and design processes that be improved, or propose new improvements and ways of working 

EXPERIENCE, SKILLS, EDUCATION AND PERSONAL ATTRIBUTES

• Proven design experience with examples of successfully launched projects that demonstrate strategic, conceptual and creative thinking
• A strong portfolio showing clear examples of user-centred design, strategic thinking, and measurable outcomes
• Skilled with Figma, Miro and other collaborative tools; confident presenting and communicating ideas
• Experience in running client sessions and contributing to broader project direction
• Comfortable supporting others, contributing to team culture and working across disciplines

ABOUT BIGLIGHT

Biglight is an experience design agency that combines the power of customer insight, UX and design with constant innovation and experimentation to help leading brands create remarkable customer experiences. Our unique approach allows brands to understand the unmet needs of their customers and transform the way they meet them through testing, personalisation and service innovation across all channels. 

We're a people business that depends on the talent and experience of a remarkable team of specialists to deliver excellent services to our customers. We hire the very best people, regardless of background, and provide an environment where they can develop and grow, whilst working with some of the best brands in the world including Timberland, Vans, The North Face, Furniture Village, Euro Car Parts, Rapha, Hobbycraft and more.

• Competitive salary
• Contributory Pension Scheme
• Access to Perkbox Employee benefits platform
• Regular business updates and company socials
• Opportunities for professional growth and career development  
• 25 days annual leave
• Being part of a dynamic, fast-paced agency environment  
• Working with a team of incredibly talented professional colleagues