About Avoca

Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call including booking jobs, qualifying leads, and driving higher revenue. Avoca does this at a speed and consistency unmatched by human call centers.

We’ve grown to 75 employees in under two years, backed by a high-energy, in-office culture in NYC. In a $500B+ market where missed calls mean lost business, we’re building the category-defining platform for AI-driven customer engagement.

We’re serving the largest brands in home services, and 5x'd headcount in 2025. With a high-performance, in-office team in NYC, we’re moving fast to capture a massive, underserved market where 85% of missed calls go to competitors. Every hire here has an immediate and visible impact.

The Role

We’re looking for a Product Designer to help shape the core Avoca product experience end-to-end. You’ll work closely with Product, Engineering, and Go-To-Market teams to design intuitive, scalable workflows for complex, high-impact use cases.

This is a high-ownership role where you’ll influence product direction, not just execution. You’ll be responsible for turning ambiguity into clarity and shipping experiences that customers rely on in mission-critical moments.

This role is ideal for a designer who thrives in fast-moving environments and wants real product impact.

What You’ll Do

• Design end-to-end product experiences across Avoca’s core platform, from early concepts to polished execution

• Partner closely with Product Managers to define problems, explore solutions, and ship impactful features

• Translate complex workflows and AI-driven systems into intuitive, user-friendly interfaces

• Conduct user research, usability testing, and customer interviews to inform design decisions

• Create wireframes, prototypes, and high-fidelity designs that clearly communicate intent to Engineering

• Collaborate with Engineering to ensure high-quality implementation and iteration post-launch

• Help establish and evolve Avoca’s design system, patterns, and UX standards

• Balance speed and quality in a fast-paced, high-growth environment

What You’ll Bring

• 3–6+ years of experience as a Product Designer on B2B SaaS products

• Strong portfolio showcasing end-to-end product thinking and shipped work

• Experience designing complex workflows, dashboards, or enterprise tools

• Strong UX instincts paired with solid visual design skills

• Comfort working cross-functionally with Product, Engineering, and stakeholders

• Ability to take ambiguous problems and turn them into clear, usable solutions

• Bonus: Experience with AI-powered products, vertical SaaS, or enterprise platforms

Who You Are

• Self-motivated, entrepreneurial, and comfortable operating in fast-moving, high-growth environments.

• Thrives on owning processes end-to-end and balancing multiple initiatives simultaneously.

• Autonomous, self-directed, and comfortable working with ambiguity.

• A proactive and effective communicator.

• You are collaborative, organized, and efficient.

• Eager to work in person at our NYC office full time.

Why Avoca

At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.