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Senior Product Designer

Twilio

Twilio is growing rapidly and seeking a Senior Product Designer to join our UX team to work on the Flex Contact Center programmable application, to support the reporting of business insights and help customers manage their businesses performance.

In this role, you will collaborate with multidisciplinary teams across the company to discover, define, and design experiences that enable Flex customers to visualise analytical data and develop reporting tools that help customers optimize their set up.

The ideal candidate will be able to think holistically about design across complex architecture and take a human-centred approach with a systems-level mindset to design, build and iterate engaging enterprise interfaces that scale with large data sets while maintaining simplicity, whilst being a  supporter and active contributor to our inclusive-by-default Design System.  

Who?

Twilio is seeking a Senior Product Designer who:

  • Has a proven user-centred design workflow that comprises: design, prototyping, presentation, sharing and soliciting feedback, influencing key decision-makers, and collaborative handoffs with developers.
  • Can share a portfolio with beautiful, usable, straightforward, and lovable designs that demonstrate technical product thinking and an understanding of user-centred design methodologies.
  • Has a demonstrated advocacy for design and research methodologies, and has experience running quantitative and qualitative research, such as usability testing, analysis, interviews, and field studies.
  • Holds a  passion for feedback and the ability to provide useful and constructive feedback to peers of all levels.
  • Experience designing and evolving enterprise application software in a fast-past environment.
  • 8+ years of industry experience and a related degree or equivalent experience in software interface design and/or development.

What?

As a Senior Designer on the Flex team, you will live our Magic Values, and be able to:

  • Be an Owner: Own and advance their user experience for customer insights and reporting tools that support workforce optimisation. 
  • Wear the Customer’s Shoes: Engage with our developer community to understand their needs, and design products and workflows to unlock their potential.
  • Write it Down: Define, design, review, test and specify interfaces, components, systems, frameworks and tools for developer experiences. Articulate the customer problem and success metrics, and gain alignment with stakeholders on your approach to testing, learning, and iterating on a solution.
  • Draw the Owl: Navigate ambiguity through a scientific mindset - stating hypotheses, testing, learning and adapting.
  • Don’t Settle: Collaborate with other Product Designers in elevating our standards. Participate in Design Critiques to ensure consistency across Twilio products. Advocate for more efficient processes and higher standards across the UX organization. 
  • No Shenanigans + Be Inclusive: Remain open, transparent, and inclusive while sharing work at various stages of the process, proactively inviting diverse (and potentially contrary) inputs in your design process, and remaining humble while asking for and providing useful and constructive feedback to peers of all levels.

Why?

Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.  

With the launch of Flex, Twilio introduces a new type of platform for applications which has the potential to disrupt traditional monolithic application vendors in the same way API platforms disrupted traditional infrastructure services for communications, compute and payments.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Where?

This position will be in our beautiful office located at 7 Soho Square. You will enjoy our incredible perks: ergonomic workspaces, a wellness room, massages, monthly team breakfast and dinner, catered lunches twice a week, snacks, fresh fruit, regular team and office events and activities, monthly global All Hands, happy hours and much more. 

You will also be part of a company that believes in small teams for maximum impact; that strives to balance work and home life; that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, and can draw the owl and not be beholden to one playbook.

About us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

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