foodpanda is hiringUX Specialist

Position Title: Usability/UX Specialist

Department: Customer Operations

Company: foodpanda

Location: Karachi

 

Responsibilities

• Gather and evaluate user requirements and feature requests in collaboration with local & global stakeholders including product managers, technology specialists, Delivery Hero global squads etc
• Plan & execute user research through A/B testing, focus groups etc using design thinking techniques to solve business problems while driving customer engagement
• Identify and troubleshoot UX problems (e.g. responsiveness, inclusive design etc)
• Illustrate design ideas using wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes
• Develop UI mockups and prototypes that clearly illustrate app/web functions/features that require customer testing
• Testing UI elements such as CTAs, banners, page layouts, page designs, page flows, and target links for landing pages
• Customer journey mapping to identify journey pain points and app/web health check
• Demonstrate attention to detail to understand the hidden customer sentiments while drawing correlation between different data points to keep the bigger picture in context; ultimately changing the app/web design to make it more customer friendly
• Have a knack for understanding how people interact with technology, and excel at designing more accessible products in the digital space

 

Requirements

• Bachelor's/Master’s Degree in computer science/ computer engineering.
• 2- 3 years of UI/UX of digital products & services
• A portfolio of professional UI/UX design work for both web and mobile platforms
• Hands on experience of tools such as InVision, Visio, Sketch, Proto.io, Figma, Photoshop, Adobe Illustrate etc
• Innovative, proactive and customer focused with a solid understanding of usability and Human Centered Design principles
• Work well in a start-up environment and pressure situations
• Behavioral psychology education will be a plus
• Proficient in oral & written English, having the ability to communicate in a concise manner
• Keenness towards taking on additional assignments while efficiently applying time management skills for prioritization
• Basic understanding of e-commerce business processes