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Head of UX

CAIS

CAIS | SVP / Head of UX

We are looking for a Head/SVP of UX to join our growing team headquartered in New York and Los Angeles. This role will report to the Chief Technology Officer, and will work closely with stakeholders across multiple teams, including customer support, engineering, marketing, sales and product management. The ideal candidate is obsessed with understanding the customer needs to develop best-in-class experiences utilizing data to continually improve and optimize the user journey.

Responsibilities:

  • Create intuitive and elegant UX solutions to the problems raised by our users and our business teams
  • Collaborate with senior team managers to drive our product and strategy with creative, analytical, and strategic solutions
  • Advocate for the user by employing insights to ensure product design strategy is aligned with user expectations
  • Oversee the entire platform design lifecycle, including initial ideation, building, shipping, measuring, and learning
  • Validate ideas with prototypes
  • Analyze and monitor post-launch KPIs and present regular reports to leadership team
  • Build, lead, and grow a highly collaborative design team
  • Ensure consumer targets and KPIs are met for designated practices and annual products

Qualifications:

  • 8+ years' experience as a Product Designer or UI/UX designer
  • Portfolio demonstrating strength in both visual and UX design (B2B preferred)
  • Able to translate business goals and complex flows into intuitive experiences
  • Deep interest in industry standards, design best practices, and trends
  • Fluent in design software such as Sketch, Adobe Creative Suite, and prototyping tools (Invision, Principle, Framer)
  • Excellent written and verbal communication skills and ability to deliver rationale for design decisions
  • Resourceful self-starter with a positive, can-do attitude
  • High EQ and sense of empathy
  • Experience working in the financial services industry a plus
  • Based in New York tri-state area or Greater Los Angeles area
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