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Senior UX Researcher

Outschool

Full TimeresearchRemotePosted 4 months ago
The Company

Outschool's mission is to inspire kids to love learning. We believe the best way to do that is by linking learning to kids’ interests, connecting them with others who share those interests, and giving them the autonomy to pick their own path. We provide small group classes that meet over live video chat where learners are connected with teachers and classmates who share their interests. These classes are offered through our marketplace and conducted on our remote learning platform.

Our business is growing explosively and as of August, 500,000 learners have taken more than over 2M class hours. We've more than tripled our team since the beginning of 2020 from 25 to 80 to keep up with growth. We’ve raised $57M since founding with most of that still in the bank. Our sales have grown 2000% in the past year to reach a run-rate of more than $100M.

We're an experienced team with past accomplishments at Airbnb, Square, Apple, Uber, Udemy, Amazon, Wikipedia, Google, and many startups. We came together because we wanted to make a difference in education and saw the opportunity to empower learners, teachers, and parents.

Now, in the face of mass school closures, our product and expertise have become central to many more families, teachers and organizations than ever before. We're committed to access and impact so we founded outschool.org to offer financial assistance to families in need.

The Role

Data plays an important role in how we make decisions at Outschool. As our company grows, so does our need for rigorous, ongoing feedback from children, parents, and teachers. As a Senior UX Researcher at Outschool, you will help us stay connected to our community’s needs and experiences as we scale by conducting end-to-end research, from early exploratory initiatives to post-release validation. You’ll be joining our expanding research team at a fast-growing, mission-driven startup where your work will have the potential for major impact on the lives of teachers and families across the world.
As our team’s “parent expert,” you will develop a deep understanding of the needs, behaviors, and motivations of the parents and families who use Outschool, communicating and advocating for their needs across the company.

CORE RESPONSIBILITIES:

    • Work cross-functionally with Design, Product, and other Outschool teams to identify and prioritize research needs
    • Proactively plan and execute user research throughout the strategy, design, and development lifecycle, working closely & collaboratively with product partners
    • Able to conduct end-to-end qualitative/quantitative studies with limited supervisionIdentify the best research method(s) based on key questions, timeline, product lifecycle, and resourcing
    • Identify, implement and iterate on new research methodologies as our research operations continue to evolve
    • Work with minimal supervision on multiple concurrent projects
    • Contribute to the development of a data-driven understanding of Outschool’s users and potential users, contributing to smart segmentation and persona development
    • Help the research team develop and optimize internal processes to maintain both rigor and speed as we scale

DESIRED EXPERIENCE & SKILLS:

    • 4+ years of experience in UX research, with an emphasis on product research/strategy 
    • You have a solid grasp of qualitative and quantitative methods and can apply the right methods to the right questions with confidence
    • You know when to move fast and when to advocate for more rigor in research
    • You’re a compelling storyteller who knows that a well-articulated story will inspire and influence
    • You can quickly distill complex ideas to their essence and socialize findings with ease
    • Your business acumen and product savviness enable you to prioritize and deliver research that will drive important decisions at the company
    • You’re a highly collaborative people-person who enjoys connecting with, and helping others, whether they’re users or teammates
    • You’re supremely detail-oriented and have rock-solid project management skills driving projects and delivering results with minimal supervision
    • You feel invigorated by the fact that Outschool is still growing its UX culture and processes, thrive in a fast-paced, agile environment, and are excited to be an early member of the UX team, contributing to its evolution and success
    • You have basic SQL skills 
    • You have a passion for education and learning

OTHER CONSIDERATIONS:

    • 1+ years working in startups
    • Experience conducting research for a marketplace product 
    • Experience in education, edtech, or a parent-focused product or service
    • Experience conducting research with children age 3-18
    • Experience with data analysis and/or product management

OUTSCHOOL CARES:

    • Shared Financial Success: Competitive salaries, stock options, and a 401k that makes saving for retirement easier. 
    • Health and Wellness: Comprehensive health, dental, vision, disability, and life insurance coverage options for employees and their families. Our medical benefits include fertility and family planning coverage. We also provide employees with online access to coaching and therapy sessions through our partner, ModernHealth. 
    • PTO and Family Benefits: PTO and family leave enable our team to take the time that we need to recharge, relax, and spend time with family and friends. 
    • Remote First: With over 50% of our team distributed across the US and Canada, we create a remote culture through expensable weekly meals, virtual events, expensable home office setup, and internet allowance. 
    • Lifelong Learners: Annual budgets to self-direct our professional development as well as DEI learning. There’s also a budget for employees’ learners to take classes on Outschool! 
    • Community Impact: Outschool matches employee donations to established 501c3s, and has committed to donating $3M to Outschool.org non-profit programs.


Outschool is an equal opportunity employer. We view diversity as a moral imperative and a competitive advantage. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We plan and structure our interviews to directly assess skills and experience.

Outschool is committed to providing reasonable accommodations to disabled veterans and applicants with physical and mental disabilities. If you need assistance due to a disability, you may contact us at recruiting@outschool.com.

Must be a citizen or legal resident of the U.S. or Canada and reside in U.S. or Canada.
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