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UX Researcher

Quantum Metric

Quantum Metric
Quantum Metric helps organizations build better digital products faster. Our platform for Continuous Product Design gives business and technical teams a single version of truth that’s fast, quantified, and grounded on what customers actually experience. The result: Teams agree on priorities, build products customers love, and innovate with speed and confidence.  

Our Culture
We are obsessed with helping businesses deliver better digital products and experiences. We encourage creative problem solving, rapid innovation and bold goal-setting. Our relatively flat organization structure keeps everyone informed and enables people to get involved in solving the problems they care about most. We are a close-knit team moving fast to deliver value to our customers and continue pushing the envelope as we develop new products. 

The Role
In this role, you will work collaboratively with our Product and Engineering teams to conduct end-to-end user research and contribute to the formation of a research framework and ongoing processes for our products.  The UX Researcher will provide insights that fundamentally shape and continuously improve the Quantum Metric product experience. Quantum Metric is looking for someone who is comfortable working in a fast-paced, highly collaborative environment, and is self­-motivated, organized, and flexible.

Responsibilities

    • Discover behaviors and motivations through user research methods that are appropriate for a given design problem using both qualitative and quantitative methods
    • Translate research findings into clear insights, durable frameworks, and actionable recommendations to guide product development 
    • Build robust research processes that empower peers to conduct their own research and follow defined best practices 
    • Communicate findings in compelling and creative ways to stakeholders to inspire change in all stages of the product development 
    • Relentlessly advocate for the customer 

Requirements

    • 4+  years of experience contributing to the design of successful digital products and services, with a strong portfolio that illustrates how your research contributed to this success
    • You’ve previously built or scaled research platforms, systems, or programs 
    • Previous experience in B2B SaaS  is a plus.
    • Excellent verbal and written communication skills
    • Bachelor’s and/or Master’s Degree in HCI, Interaction Design, Psychology, Cognitive Science, Human Factors, Statistics, or a related field.

Perks, Benefits, & Compensation

    • This will be the best group that you ever work with! We support one another through challenges and win as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.
    • Group benefits
    • Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
    • Employee Assistance Programs (EAP)
    • Telehealth options
    • Voluntary Life & AD&D, STD, LTD 
    • Healthy Rewards – Discount Programs
    • 401k and Options / Equity 
    • Time off (Paid Vacation, Sick, Holidays)
    • 12 company holidays
    • 3 weeks (120 hours) accrued vacation
    • Sick leave (according to state mandated allocation)
    • Parental/Adoption Leave
    • Promotional Opportunities 
    • Rewards and Recognitions programs 
    • One-time stipend for work at home employees
    • Flexible work environments
    • Employee Discount Program (Perks at Work)
    • Employee Referral Program 
    • Lead Referral Program
    • Latest MacBook Pro and awesome swag delivered to your door
    • Supportive and collaborative culture 
    • Compensation: $100k-120k depending experience level
About Quantum Metric

Since our founding in 2015, a growing list of brands have taken the Quantum Leap, including lululemon, IHG, and Carhartt. In 2019 Quantum Metric earned recognition for its revenue growth and product innovation from Deloitte (Top 100 fastest growing companies), CNBC (Upstart 100 most innovative companies), Gartner (Cool Vendor) and Ernst & Young (Entrepreneur of the Year).

The typical Quantum Metric customer achieves a full investment payback within three months of beginning to use our real-time digital intelligence platform and, on average, a 376% ROI over three years. We’re thoughtfully scaling out our team to add outstanding talent that is equally passionate about being part of a team that is fast-paced, innovative and values passion, persistence, and integrity.

Consider applying if your experience is close to what we described above. We look for people with exceptional potential, as we know highest performing teams include people of diverse backgrounds, perspectives, and life experiences.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. 


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