ExpressVPN is hiringUX Writer

Our UX team is growing, and we’re looking for a UX Writer who knows that good design and good copy are joined at the hip. In collaboration with top-notch designers and researchers, you will help craft a complete user journey across all our product touchpoints that is positive and engaging. With rock-solid writing skills and a keen ability to make technically complex information accessible for all, you have a passion for problem solving and developing a cohesive product story. This role—which does not require prior UX writing experience—is an exciting opportunity to learn and grow in a cutting-edge field, at a fast-growing company.    

Role responsibilities

• Use your mastery of the written word to optimize the user experience across all touchpoints—website navigation, sales landing pages, app UIs and flows, error messages, customer support tutorials, account management screens, and billing and marketing emails
• Distill complex systems into clear, concise, and compelling interface copy at every stage of the customer journey
• Apply and flesh out our branding, style, and tone of voice
• Craft unbiased user testing scripts 
• Advise on ideal UX for internal tools, such as our content management system 
• Develop best practices for UX writing, including documentation and guidelines

Success metrics

UX is a holistic team effort involving designers and researchers as well as writers and editors. As such, you’ll be judged by how your writing contributes to:  

• Conversion rates of sales funnels (landing pages, marketing emails, sign-up flows during free trials—including those offered through external business partners)
• Customer retention rates at key points in the customer lifecycle (billing notifications, subscription renewals, setup and troubleshooting, cancellation attempts)
• Rates of desired user behavior in website and app navigation (as shown by heatmaps and click-throughs)
• Consistency of UX copy across all channels
• Ease of use by our end-users, as measured by satisfaction surveys, customer support upvotes, and similar factors

Role requirements

• Exceptional English skills
• Knowledge of user and A/B testing best practices
• A strong desire to learn, and open to receiving feedback
• Meticulous attention to detail, balanced with an ability to see the big picture

Nice to have, but not required

• Specific experience in UX writing (including for the web or apps)
• Track record of non-UX digital writing experience
• Familiarity with Sketch, Abstract, Tableau, and online user testing tools like UsabilityHub, UserTesting.com, and Lookback
• Experience with translation workflows

 

Note: Please upload your resume as a PDF and do not include any salary or compensation information in it.