Senior UX Designer

Responsible for the user experience and development of The Dune Group’s digital products, ensuring the customer experience is optimised in order to improve conversion rate & maximise revenue. 

This role is suited for a multi-disciplinary candidate, ideally with skills in user experience, user interface design and multi variant/AB testing.

Key Responsibilities:

User Experience

• Scope and create intuitive user journeys based on an understanding of business goals & user behaviour
• Design and deliver wireframes, user stories, user journeys and prototypes optimised for a range of devices and interfaces and use these to gain stakeholder sign off
• Identify design problems and devise elegant solutions underpinned by analytics and best practise UX heuristics
• Make strategic design and user experience decisions related to core and new functions and features
• Take a user centred design approach and rapidly test and iterate your designs
• Create and maintain a Design System for the various Dune Group brands which can be shared and iterated on to maintain brand standards
• Build good working relationships with the development partner and other third parties to improve functionality and aesthetic of the site in order to improve the design and user experience
• Support the Digital Design team in creating new campaigns

Onsite Testing

• Utilise AB/Multi Variant testing & onsite analytics tools to identify and prove theories regarding journey flow and site design changes; learning from non-winning variants and using the ROI of winning variants to build out a backlog of continuous improvement for Dune’s digital products
• Support the eCommerce Trading team to use the MVT tool to effectively trade the websites
• Create & maintain a programme of regular user testing, acting as the champion for this within the company sharing the results & proving ROI

Industry & Consumer Research

• Complete competitor analysis on a regular basis to identify enhancements to the digital customer experience
• Keep up to date with the latest industry developments, championing design innovation and clearly demonstrating the benefits. Maintain a high awareness of industry issues and trends, particularly regarding accessibility, usability and emerging technologies
• Work on a cross functional level with other team member to identify improvement opportunities
• Work with platform & SI partners to maintain a good level of knowledge of the platform roadmap and seek opportunities for growth for the business

EXPERIENCE / COMPETENCIES REQUIRED:

Key Skills

• Ability to iterate designs and solutions efficiently and intelligently
• Ability to clearly and effectively communicate design processes, ideas and solutions to internal teams & 3rd parties
• Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications
• Be passionate about resolving user pain points through great design
• Be passionate about all things UX and other areas of design and innovation
• Ability to work in a fast paced, quick turnaround environment
• Highly organised and diligent with a capacity to work on multiple projects and tasks at the same time
• Experience of manual testing across devices & browsers

Desirable

• 3 or more years of UX design experience
• Experience of Salesforce Commerce Cloud, Content Square, Monetate & Google Analytics
• Expertise in standard UX software such as Sketch, Creative Cloud and prototyping tools
• Proficiency with HTML5, CSS3, JavaScript & APIs
• Extensive experience in using UX design best practices to design solutions and a deep understanding of mobile first and responsive design
• A solid grasp of user centred design, planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns
• Maximum 2 days in Head Office, remaining days to work remotely