Dune London is hiring Senior UX Designer

Responsible for the user experience and development of The Dune Group’s digital products, ensuring the customer experience is optimised in order to improve conversion rate & maximise revenue. 

This role is suited for a multi-disciplinary candidate, ideally with skills in user experience, user interface design and multi variant/AB testing.

Key Responsibilities:

User Experience

• Scope and create intuitive user journeys based on an understanding of business goals & user behaviour
• Design and deliver wireframes, user stories, user journeys and prototypes optimised for a range of devices and interfaces and use these to gain stakeholder sign off
• Identify design problems and devise elegant solutions underpinned by analytics and best practise UX heuristics
• Make strategic design and user experience decisions related to core and new functions and features
• Take a user centred design approach and rapidly test and iterate your designs
• Create and maintain a Design System for the various Dune Group brands which can be shared and iterated on to maintain brand standards
• Build good working relationships with the development partner and other third parties to improve functionality and aesthetic of the site in order to improve the design and user experience
• Support the Digital Design team in creating new campaigns

Onsite Testing

• Utilise AB/Multi Variant testing & onsite analytics tools to identify and prove theories regarding journey flow and site design changes; learning from non-winning variants and using the ROI of winning variants to build out a backlog of continuous improvement for Dune’s digital products
• Support the eCommerce Trading team to use the MVT tool to effectively trade the websites
• Create & maintain a programme of regular user testing, acting as the champion for this within the company sharing the results & proving ROI

Industry & Consumer Research

• Complete competitor analysis on a regular basis to identify enhancements to the digital customer experience
• Keep up to date with the latest industry developments, championing design innovation and clearly demonstrating the benefits. Maintain a high awareness of industry issues and trends, particularly regarding accessibility, usability and emerging technologies
• Work on a cross functional level with other team member to identify improvement opportunities
• Work with platform & SI partners to maintain a good level of knowledge of the platform roadmap and seek opportunities for growth for the business

EXPERIENCE / COMPETENCIES REQUIRED:

Key Skills

• Ability to iterate designs and solutions efficiently and intelligently
• Ability to clearly and effectively communicate design processes, ideas and solutions to internal teams & 3rd parties
• Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications
• Be passionate about resolving user pain points through great design
• Be passionate about all things UX and other areas of design and innovation
• Ability to work in a fast paced, quick turnaround environment
• Highly organised and diligent with a capacity to work on multiple projects and tasks at the same time
• Experience of manual testing across devices & browsers

Desirable

• 3 or more years of UX design experience
• Experience of Salesforce Commerce Cloud, Content Square, Monetate & Google Analytics
• Expertise in standard UX software such as Sketch, Creative Cloud and prototyping tools
• Proficiency with HTML5, CSS3, JavaScript & APIs
• Extensive experience in using UX design best practices to design solutions and a deep understanding of mobile first and responsive design
• A solid grasp of user centred design, planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns
• Maximum 2 days in Head Office, remaining days to work remotely