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UX Designer

iHerb

We have an exciting opportunity to be a part of the design team, where you are empowered and encouraged to be the customer advocate at iHerb. Your work will play a vital role in supporting a global brand and bring innovative ideas to the table. This position requires excellent attention to detail, qualitative and quantitative research, and ability to manage multiple stakeholders to deliver results. Your designs & solutions will have a direct impact to the success of the company moving forward into the future.
 

A successful candidate for this position is a highly motivated UX hybrid with working knowledge of e-commerce / online shopping platforms. Through a combination of drive, data & creativity aligned with company-wide business goals this individual will design and develop solutions that provide customers with the best possible shopping experience.  

You will be: 

  • Designing solutions for an international e-commerce platform.

  • Partner with multiple stakeholders to accomplish business goals & objectives

  • Utilizing customer data and insights to drive innovation

  • Access data to design and refine intuitive and highly functional flows across all platforms

  • Clearly presenting and communicating the creative vision and business thinking behind concepts in a coherent and inspiring manner. Be a user experience evangelist.

  • Align how our design strategy impacts our customers & business goals.

  • Be able to collaborate with a team in order to accomplish business goals.

  • Reference industry best practices and trends, but not be afraid to be disruptive.

  • Meet and exceed in the delivery of key project goals.

  • Build and maintain positive relationships with business partners and other technology teams.

In order to be cosidered for this role you must have:

  • 1-3+ years of experience designing consumer-facing products and designing user experiences and interaction design  for web and mobile applications.

  • Experience in e-commerce preferred.

  • International experience a plus.

  • Working knowledge of web/mobile technologies a plus.

  • Experience conducting moderated/unmoderated user testing, ux research a plus.

  • Strong understanding of how to use data to interpret & measure outcomes.

  • Deep knowledge of web and mobile design techniques.

  • Proven knowledge and experience of user and market research.

  • Ability to balance needs for efficiency and speed.

  • An online portfolio demonstrating your abilities.

  • Excellent communication and presentation skills required.

  • Exceptional customer service orientation and collaboration skills.

  • Significant technical expertise, business sense and partnership with multiple departments.

  • Proficient at gathering both internal and external data and turn it into decision making tools.

  • Ability to work in a fast paced startup environment that runs in an agile manner.

 

Education Requirements:

  • Bachelor’s Degree in HCI, Design, or Information Science, or comparable working experience.

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About iHerb
iHerb is a leading global e-commerce retailer  with an emphasis on providing an exceptional selection of nutritional and wellness products for the past 25 years. With over 30,000 products shipped to over 180 countries, we provide the best overall value for natural products through an innovative and efficient supply chain process. 

Our teams have a strong sense of commitment and pride in their work, which has allowed us to grow, even during the recent pandemic. At iHerb, our purpose is to empower people to enhance their health, happiness, and well-being — that starts with valuing our team members by providing a positive work environment with competitive benefits. Our five  shared values unite our team members across the globe and provide a stable foundation. These values speak to who we are, the culture we’re building, and how every single team member contributes to our larger company vision. 

iHerb's Shared Values
Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly · Embrace Diversity & Inclusion · Strive for Simplicity

iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well and plan for the financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. Below is a snapshot of the benefits we offer our team members.  For a more comprehensive listing, visit www.iHerbBenefits.com. 

  • Medical Care: Starting in 2021, iHerb covers 100% of the associated cost for medical benefits
  • Dental and Vision benefits
  • Safe Harbor 401(k) + company match (100% of the first 6% of the employee’s contribution)
  • Company-paid Term Life Insurance
  • Short and Long Term Disability
  • Flexible Spending Account (for qualifying expenses)
  • Pet Insurance
  • Voluntary Supplemental Benefits
  • Education Reimbursement Programs
  • Professional Development and Job Training
  • Wellness Programs with opportunity to earn up to $300 per year


We strive for innovation, targeted at delivering a customer-centric experience while transforming the online shopping experience. We change direction and define ourselves in the idea that individually we are incredible but united our growth is infinite and paramount to our success. iHerb strives to be the global industry leader!

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

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