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UX Content Strategist

JustAnswer

About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people.  We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 15 years, we have helped 10 million customers in 196 countries by answering more than 16 million questions. Our investors are Charles Schwab, Crosslink Capital, and Glynn Capital Management. 

Our Culture 

With 500+ employees spread around 3 continents and a Glassdoor rating of 4.5 (Oh yes, check it out here!), we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together with regular happy hours, team offsites and amazing holiday parties (think renting out an island, taking over an arcade and cruising around the Bay on a chartered yacht). Perks include team lunches, delivered-to-your-home snack boxes, corporate philanthropy and matching gifts, monthly tech allowance, medical/dental/vision, 401K with matching, access to JustAnswer's 12,000+ verified Experts, and more.  Best of all, you get to work at a hot company that’s (drum roll, please) profitable! 

The JustAnswer Promise

JustAnswer's mission is to help people. We do this by connecting people with verified Experts to help answer life's questions and problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

  • Data driven: Data decides, not egos
  • Courageous: We take risks and challenge the status quo
  • Innovative: We 're constantly learning, creating, and adapting
  • Lean: We embrace lean testing and the learning we gain
  • Humble: Past success is not a guarantee of future success

If these things matter to you, then JustAnswer is the place to be. We strive together to make world a better place, one answer at a time.

About The Role

Come join JustAnswer’s growing UX team to create engaging experiences for our consumers across desktop, mobile, and app platforms. As part of UX, you will be a thought leader and help drive innovation across all experiences for JustAnswer. This position requires a proven track record of working within product design teams and experience designing innovative digital consumer products from inception to launch.  

Duties and Responsibilities

  • Write high quality, easy-to-understand copy for our core product  
  • Continually push to improve content that will benefit customers and meet business objectives  
  • Shape the user experience in collaboration with UX designers, product managers, data analysts, and engineers   
  • Conduct smart user testing to inform our work  
  • Maintain quality for our Design System and Copy Style Guides  
  • Define yourself as an integral member of a fast-paced, growing UX team delivering elegant, innovative, customer-centered design solutions to complex business challenges  
  • Collaborate with product and engineering to define and execute strategy  
  • Work with product partners both in San Francisco and Ukraine to define priorities, plan projects, and design approaches that enable the best experiences and outcomes  
  • Demonstrate thought leadership by contributing subject matter expertise in the area of content design, storytelling, interaction design, visual design, user research, and online user behavior   
  • Requires a sterling wit and copy editor’s eye to writing style, grammar, and punctuation   

Knowledge and Skills

  • An exceptional UX content strategist (or writer) with experience, who loves learning and is passionate about creating and delivering user-centered, data-driven consumer experiences.   
  • Well versed in the current state of web technology and best practices, including building and working within a design system. You are detail-oriented and are comfortable in a fast-paced environment supporting cross-functional teams. You can handle multiple projects and are skilled in using data to make decisions. 
  • An expert at creating content and communicating effectively, and an exceptional collaborator with product management, engineering, user research, content, and design. Must be driven to move fast, act decisively, and deliver world-class user experiences. You have superb communication skills in a fast-paced environment (verbal, written, and visual) and the ability to influence and build consensus. You can take creative feedback well and execute quickly.   
  • Skilled in Figma, Miro, UserTesting.com, and Office 365.   

Please include your swoon-worthy portfolio with examples of successful UX solutions and designs along with your application to be considered. 

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