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UX Researcher


Full TimeresearchUnited StatesPosted 11 months ago
Who we are ✨
Snackpass is building the social layer for local commerce, starting with restaurants.  We believe that in 5 years, restaurants will be entirely cashier-less.  Snackpass mobile order and kiosk are the next generation of the in-store customer experience, replacing traditional registers. We enable mobile ordering, group buying, and social rewards for users.  On our platform, restaurants grow their brand by converting offline purchasers into digital followers, while saving on labor costs.  At over $60m in annual GMV, Snackpass is one the largest social commerce platforms in the US, one of the fastest growing marketplaces, and a top 100 YC company.  We’re backed by Andreessen Horowitz, Y Combinator, First Round Capital, Craft Ventures, and General Catalyst.  We built this all with a team of under 40 people, growing 7x YoY.  And we’re just getting started.  The environment at Snackpass is high impact, fast paced, and empowering for everyone.  We are growing fast and looking for hungry and humble builders to join us in any of our hubs (NYC, SF, LA) or remotely.
While we’ve seen the rise of online delivery apps, delivery makes up less than 10% of the restaurant market. The rest — takeout and dine-in — remains offline, anonymous, and on the verge of disruption. There is a $600B opportunity to make offline takeout and dine-in transactions digital, self-service, and connected, and we’re leading this movement.
Product at Snackpass
We're a group of customer-obsessed problem solvers. Getting out of the office to spend time with our users, building iteratively, and ruthlessly prioritizing what's important allows us to swing big. And while we love bold bets, we don't forget about the small changes that can make a huge difference for customers.
👂 We are customer obsessed       🧼 We wash blenders
🪓 Ruthlessly prioritize                  🔁 Experiment often and iteratively
😈 Be a devil's advocate               📈 Grow together
About the Role 
As Snackpass' First Design Researcher, you'll work closely with Product Managers and Designers to help us better understand our users, generate & validate hypotheses, and create best in class experiences.
Day to day, you will:
  • Use Snackpass in various markets to uncover insights that will help improve the consumer experience.
  • Develop and own new processes and best practices, helping to create a research team from the ground up.
  • Host regular research sessions with consumers and restaurant partners in the field.
  • Design and run quantitative & qualitative experiments to support team initiatives.
  • Organize and share discoveries in reports and presentations to drive key product decisions.
  • Work cross-functionally with Product Mangers and Designers to add research throughout the product development cycle including surveys, prototype usability testing, and interviews.
  • Act as the voice of the customer, advocating on their behalf to help teams better empathize with changing needs.
Who you are:
  • 3-6 years of relevant industry experience. This could include design research, UX research, and market research, preferably for digital products.
  • Expertise in running end-to-end user research studies; planning, recruitment, execution, analysis and delivery.
  • Familiarity with a wide range of qualitative research methodologies such as one-on-one interviews, ethnographic field research, usability testing (lab and remote), heuristic evaluations, card sorting, surveys.
  • You are a scrappy self-starter excited by the idea of acting autonomously on loosely-defined challenges. You like to roll up your sleeves, get in the kitchen or do whatever it takes to get the job done.
  • Strong qualitative, analytical, and problem-solving skills.
  • Comfortable as an individual contributor who can get their hands dirty, but ready to grow and lead a team.
  • Can communicate research findings in creative and impactful ways that make information easier to understand.
  • A strong understanding of the psychological basis of user research and a high level of empathy.
  • Storytelling with excellent verbal and written communication skills.
Bonus points if:
  • You have experience working on a marketplace or two-sided platform.
  • Experience working on products that span on-screen and IRL.
  • You have worked on fun or gen-z consumer applications.
Benefits 🎁
  • Health, dental, and vision insurance 
  • Unlimited paid time off and 12 paid holidays
  • Remote friendly
  • Home office stipend
  • Professional development stipend
  • Flexible hours
  • Ample Snackpass swag
  • 12 weeks paid parental leave
  • Employee referral bonus program

Snackpass is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we are confident that the most inclusive and diverse teams accomplish the most extraordinary results.

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