Principal UX Designer


About Us

Zingtree is the leading no-code, interactive decision tree platform that simplifies complex processes into clear actions. Beloved by customers like Ring, Hilton, and Getty Images, our mission is to help enterprises deliver outstanding customer service by making it easier to identify and solve customer issues more efficiently. 

The Role 

Zingtree is searching for an innovative and ambitious Principal UX Designer to help us design and deliver world-class products that are easy to use and super powerful.  We are looking to fundamentally change how businesses operate by dramatically improving how they are able to service their employees and customers. This role is critical in delivering on those goals.  

The Principal UX Designer will report directly to our Chief Product Officer and drive all aspects of our UX practice. We are looking for a person with a human-centered approach, a great portfolio of building successful user experiences and a distinct point of view on how we should focus our UX.  

To be successful in this role, you will work autonomously, have deep empathy for our customers, be able to conduct detailed user research and build extensive relationships with our customers, create and build out our design system and help us grow our UX team.    

What You'll Do

 Establish a strong UX voice in the company and align leaders across the organization on your
 Lead all UX Design projects - including design systems and components, UX architecture,
information architecture, workflow and interface design
 Determine the appropriate ways to staff/grow our UX Design team/practices

 Conduct Usability and UX (UXX) research - establish and maintain a user database and
communication with users, customers and stakeholders
 Collect data from usability sessions, surveys, interviews with customers/stakeholders
 Conduct qualitative/quantitative research and competitive/industry analysis

Define and Establish
 Design principles, patterns and components 
 Personas and persona goals 
 Measurable user goals and appropriate success criteria/metrics
 Product design that is aligned with brand direction and interaction design

 Great experiences with our product and engineering teams
 Design artifacts that help us achieve user and business goals
 User centric workflow designs
 Wireframes and prototypesImpactful UX and UI
 Accessibility for our customers

About You

    • 10+ years of UX Design experience
    • Ability to produce solid UI Design
    • History of creating successful design systems and leading UX practices
    • Recent B2B SaaS experience
    • Must be a team player, have a growth-mindset and be solution oriented

Benefits for Zingtree Employees

    • Competitive Compensation - We offer fair compensation packages 
    • Comprehensive Health Benefits - 100% of employee premiums and 75%-80% of dependent premiums on health, dental, and vision insurance are covered by us
    • Paid Parental Leave - Paid time off for parents to spend time with their new child
    • Unlimited PTO - Take the time you need to recharge and bring your best self to work 
    • Flexible Remote Work - Work from anywhere (US/CA timezone preferred)
    • Home Office Stipend - Receive up to $500 to create a great work environment at home, and $100 a month for Internet, phone, etc.

What We’ll Do For You

    • We empower you to make decisions and support your success, so you feel like an owner and a critical part of building this company.
    • We treat you with integrity and communicate with you in a direct and caring way, so you know what is expected of you and there are no big surprises. 
    • You deliver, we deliver! When you exceed your goals, we go above and beyond to recognize you for your exceptional work. We also work with you, while being fully transparent, if you're not meeting expectations. 
    • We offer you opportunities to grow your expertise, build your industry knowledge, become a thought leader, and more, to support your professional growth and future career path. 

Zingtree is always looking for people who share our values of creating value, radical candor, empowering others, acting with integrity, and being reliable. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
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