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UX Research Specialist

CBT Nuggets


Here at CBT Nuggets, we are first and foremost learners. To us, that means knowing that we have a lot to learn and then dedicating ourselves to learning and applying it to our craft. We’re fired up about what you already know, but don’t tell us, teach us, and then learn alongside us. We’re looking for humans with passion, empathy, and accountability. We can’t promise that being a CBT Nuggets team member will be easy—in fact, we’ll go ahead and promise now that it won’t—but it will be educational and rewarding. If you want to learn more, we already like your style.


SCOPE & GENERAL PURPOSE OF JOB:

 As a User Experience (UX) Research Specialist at CBT Nuggets, you will support research initiatives that validate and inform innovative, user-focused software products. You are an individual with excellent communication skills, who is diligent, detail-oriented, and can work independently. This is a great opportunity for an individual interested in gaining hands-on experience being a valuable member of a Marketing team, executing large-scale research projects that impact business outcomes and design direction.

MEASURES OF SUCCESS:

    • Time and resource management
    • Meet project deadlines

PRIMARY RESPONSIBILITIES:

    • Help collect and analyze both qualitative and basic quantitative user data.
    • Create highlight videos/screenshots of usability tests.
    • Track research projects and manage project files.
    • Handle research administrative tasks (participant database maintenance, project management, and other support functions.)
    • Help prepare for and facilitate user research projects (recruiting and scheduling participants for user research studies, assisting with research planning and scripting, tracking consent forms, setting up and sending surveys and quick tests, etc.)
    • Conduct literature reviews or other web-based research.
    • Work with learner facing teams and business analytics to gather user data

Education required:

    • Bachelor's degree in a field related to UX, such as communication, design, computer science, HCI, psychology, or anthropology.

Skills/experience required:

    • Willingness to be self-motivated and autonomous.
    • Demonstrated ability to manage scheduling-related information.
    • Comfort with new and developing technology.
    • Neat, organized, and able to handle several tasks at one time.
    • Passionate about research and tasks related to consumer research.
    • Ability to speak and write about findings clearly, as well as understand assignments and instructions.
    • Ability to become a proficient user of standard user testing tools (software and hardware).
    • Willingness to be flexible and embrace change
    • Comfortable talking to, interviewing, and testing users from a diverse user base in a friendly manner.
    • Independent thinker and self-starter
    • Attention to detail
    • Collaborative and comfortable working on a team
    • Attitude required:
    • Honesty, humility, and integrity
    • Inclusive and respectful
    • Strong work ethic
    • Passion for learning
    • Comfortable with autonomy
    • Eager to add new skills and grow professionally
    • Skills that are preferred, but not required:
    • Curiosity
    • Assertiveness
    • A love of IT and/or technology
    • Ability to be proficient with an Apple laptop
    • Proficiency with Gmail, Google Docs, Slack, and internal CBT Nuggets software
CBT NUGGETS MISSION
To continually improve the effectiveness of learning. 

CBT NUGGETS BRAND COMPONENTS:

Position: The distinct point of difference our brand holds in the minds of our target audience.
 - IT training you can trust.

Personality: The human traits that describe our brand as if it were a person.
  -Passionate, empathetic, and accountable.

Promise: The consistent experience we commit to providing at every touchpoint.
  - Learner First

Interviewing Tips
What you say doesn’t matter nearly as much as what you do. Prove to us that you have passion, attention to detail, a good work ethic, and are an independent thinker through your preparation for the interview. Imagine yourself as already having the job and focus on telling us how you will help CBT Nuggets accomplish its mission with your help.

Sign up for the free trial and learn about the CBT Nuggets offering. Every teammate at CBT Nuggets has to understand our customer and our product. Prepare as if you’re already on the team.

Don’t be nervous, there’s no reason to be. If you feel nervous, channel that energy into better use.
Smile, and enjoy the process.

Third-Party Solicitation
Headhunters and recruitment agencies may not directly submit applications for this job posting and are expressly prohibited from reaching out directly to any hiring managers or department heads via phone, email, LinkedIn, or other means of communication. All applications must be submitted directly by the job applicant."

COVID Vaccination
CBT Nuggets requires all employees that report to any CBT Nuggets office or worksite to complete their COVID-19 vaccination series at least two weeks prior to reporting to the office or worksite."

Equal Opportunity/Affirmative Action Employer
CBT Nuggets provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender (sex), gender identification or expression, sexual orientation, marital status, national origin, age, veteran status, disability, genetic information, height, weight, physical appearance, hairstyle, need for reasonable accommodations, pregnancy, childbirth, lactation or familial status. In addition to federal law requirements, CBT Nuggets complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

CBT Nuggets expressly prohibits any form of workplace harassment based on race, color, religion, gender (sex), gender identification or expression, sexual orientation, marital status, national origin, age, veteran status, disability, genetic information, height, weight, physical appearance, hairstyle, need for reasonable accommodations, pregnancy, childbirth, lactation or familial status. Improper interference with the ability of CBT Nuggets’ employees to perform their job duties may result in discipline up to and including discharge.

CBT Nuggets provides reasonable accommodations for qualified individuals who need accommodation for medical or religious reasons, as provided by law, in regards to candidate selection, job assignment, compensation, training, benefits, promotion, discipline, and termination, unless doing so would result in an undue hardship to CBT Nuggets. The Company is committed to engaging in an interactive process for qualified individuals seeking reasonable accommodations as provided by law.

CBT Nuggets actively maintains and regularly updates its Affirmative Action Program.

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