Udemy is hiringUX Research

Full TimeUX Research
Posted 2y ago
Udemy’s User Experience and Market Research team is an influential group guiding our global learning solutions, from concept through delivery of the shipped product, making sure that our experiences are intuitive, accessible, and delightful.  Reporting into the VP of Product Design & Research, we work side-by-side with product managers, engineers, data scientists, product designers, and business stakeholders to collaboratively build world-class product experiences across all screens and devices for our diverse, international community.  You’ll be an instrumental part of the UX and product teams, influencing our product roadmap, research and design process, and everything in between. We’re a close-knit bunch who enjoy problem-solving and collaboration, and we share a serious commitment to delivering the best possible learning and teaching experiences.  Our UX researchers bring deep empathy and advocacy for our global customers to every business group in the company - from product and design to brand strategy and content. Udemy’s culture encourages innovation, creativity, passion, and teamwork. 

About this role

As a UX Researcher focused on our Udemy Business users you will be embedded in our Enterprise product team. You will help your team understand the needs and motivations of our UB customers and provide actionable research insights that contribute to best in class user experiences. Your insights will also be used to shape the UB strategy, roadmap and more.

Here’s what you’ll be doing:

    • Build a robust understanding of our UB customers and users and communicate their needs and goals across the organization
    • Identify and prioritize open questions about our UB customers and users and proactively plan your research roadmap in partnership with product teams
    • Partner with product managers, designers, and engineers to design, plan, and execute on high priority research
    • Streamline processes by identifying areas of improvement and enacting those changes
    • Scale the research team’s impact by coaching and empowering stakeholders to conduct their own DIY research projects

What we’re looking for

    • You have 4+ years leading UX research projects
    • You’re highly-collaborative and have a low-ego approach.
    • You’re open minded about everything and always looking to learn more about research, the ed tech industry and looking to try out new methods in your work.
    • You’re capable of actively managing your time and communication strategy when dealing with collaborators across multiple time zones.
    • You’re an ambassador for research who brings diverse stakeholders together to align and work together to solve problems.
    • You regularly and clearly articulate your research process, methodology and findings.
    • You demonstrate expertise in your product area through mastery of best practices and knowledge of the competitive landscape.
About Udemy
We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

Vaccine Mandate (US Only)
Udemy is committed to keeping its employees, clients, and communities safe. Accordingly, we require all U.S. employees to be fully vaccinated against COVID-19 if their work requires them to come into a Udemy office or come into close contact with others. If you are unable to get vaccinated due to a medical condition, disability, or a sincerely-held religious belief, we will consider requests for accommodation.

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