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Lead UX Researcher

Cloudflare

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Location: Remote US (preferably West Coast)

About you and the job

As a Lead UX Researcher in our Product Design Team, you possess impressive research skills coupled with a balance of rigor and speed. You bring not only passion, but also compassion to your interactions. Working closely with PMs, researchers, designers and engineers, you will impact product and design used by millions. 

Responsibilities

  • Engage cross-functional stakeholders to identify high-impact research opportunities
  • Own and drive large research initiatives for demonstrable impact on product strategy
  • Advocate users’ needs through compelling storytelling, to build empathy
  • Champion user-centered design best practices and contribute to our research culture
  • Shape UXR process and infrastructure, integrating with product development
  • Mentor researchers and designers, guiding them through a range of research activities

Requirements

  • Advanced degree in Human Computer Interaction, Cognitive or Information Science, Behavioral, Experimental or Industrial Psychology, Anthropology or related field
  • 10+ years of relevant work experience in industry, collaborating cross-functionally
  • Ability to work confidently and creatively on ambiguous problems
  • Familiarity with all aspects of mixed method primary research
  • Solid grasp of qualitative research best practices in a product, technology or UX setting
  • Proven track record influencing product direction and strategy with actionable insights
  • Strong project management, communication, collaboration and presentation skills

Nice to have

  • An interest in creating equitable experiences
  • Experience mentoring or coaching researchers and designers
  • Involvement in complex domains, within a fast-paced environment

How to apply

Please provide your CV, preferably as a PDF. Work samples or an online portfolio welcome.

 

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

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