Senior UX Designer
As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. (NYSE:EGHT) is to transform the future of business communications. The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter.
As a Sr. UX Designer, this position works closely with UX Analysts and stakeholders to develop and iterate on website experiences. Ideal candidates have a passion for user research and data driven decision making, designing elegant solutions for complex problems, are process oriented, and enjoy a fast-paced environment. Reporting up to the Sr. Manager of Web UX and Optimization,, you'll play a critical role in medium-high complexity projects.
- Work closely with Marketing, Product and Developer teams to deliver on projects which support business KPIs
- Create wireframes, prototypes, and support the team with high-fidelity mockups
- Communicate requirements to developers; passionate about designing elegant solutions for complex problems
- Master the site experience: on-site user journey, user profiles, multi-touch web experiences, and buy stages
- Closely monitor and provide analysis on customer feedback (user surveys, polls, etc.)
- Develop research-driven designs from qualitative/quantitative data; validate and measure the impact of your designs
- Present designs to the web UX team, engineering team, and stakeholders for review and feedback
- Process oriented and detailed when it comes to execution, but nimble and flexible to change course as needed
- Help build presentation decks
- 3+ years of professional experience as a user experience designer
- Bachelor's degree; or equivalent related professional experience
- Experience building positive relationships with engineering, design, and project management counterparts
- Effective interpersonal, communication, negotiation, and collaboration skills
- Strong communication, presentation, and interpersonal skills; ability to defend your designs analytically
- Excellent organization skills and the ability to manage multiple high-profile projects in a dynamic organization
- Solid systems thinking, visual UI design skills, a specialist in HCI methodologies and web usability principles
- Capacity for creating intuitive designs and layouts with a propensity towards simplification and minimalism
- Proficient with Figma, Adobe Photoshop, and Adobe Illustrator, CSS/HTML
- Have an online portfolio that illustrates a holistic user experience skill set (please provide a link to your portfolio and passwords, where relevant)
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