Braze is hiringHead of UX and Product Design

Full TimeProduct Design
Posted 1y ago

Braze (Nasdaq: BRZE) is a leading, comprehensive customer engagement platform that powers interactions between consumers and brands they love. With Braze, global brands like Burger King, Delivery Hero, HBO Max, Mercari, and Venmo can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns, and continuously evolve their customer engagement strategies. And we do it at scale – last fiscal year our customers used Braze to send approximately 1.5 trillion messages to billions of monthly active users.

But we’re so much more than our platform. Although we’ve recently grown to a team of over 1,300 people, Braze still buzzes with energy, collaboration, and transparency. We value curiosity, individuality, and tenacity—as part of the team, you’ll be encouraged to take your seat at the table and create your own destiny. Our values are inspired by our employees, which means Braze is a place where you can truly be yourself. We're growing, with a focus on building for the long term under tenured leadership and continuing to evolve for the better.

Need more proof? Braze is proudly certified as a Great Place to Work® in the U.S. and the UK. In 2022, Braze ranked #1 on Fortune’s Best Small and Medium Workplace in New York, #5 on Fortune’s Best Workplaces for Millennials in the US, and #11 on Fortune’s Best Medium Sized Workplace for Women in the UK. 

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, London, Paris, San Francisco, Singapore, Tokyo, and Toronto.


At Braze, exceptional user experiences are core to our product and what our customers expect to create in our platform. We are looking for an equally exceptional leader who will help shape how design, research, and our technical documentation fuel our next stage of growth.

You have at least 10 years of experience as a practicing designer, with at least 5 years building and managing design teams at scale. You pride yourself in your ability to identify and nurture talent, while creating an environment for everyone to do their best work. 


We are looking for a Head of Product Design and UX to grow and lead a talented team of designers, researchers, and technical writers. You will work with cross-functional leaders across engineering, DevOps, product and program management, business intelligence, marketing, and go-to-market teams to ensure that the customer remains central to how we build our product. You will be a part of our Product & Engineering organization’s senior leadership team, conveying the impact of UX to the larger organization, and shaping how the product organization innovates in a high-growth environment. 

This role will have 3 primary responsibilities:

  • Craft and evangelize the mission and vision for UX at Braze
  • Coach, mentor and grow the UX team
  • Scale UX at Braze as a member of our Product & Engineering group’s senior leadership team


  • 10+ years of experience designing digital products and services
  • 5+ years building and managing design teams in a high-growth environment
  • Clear, concise, and cogent communication skills
  • Experience coaching and managing people managers and leaders
  • Solid understanding of practical UX research methods (qualitative and quantitative)
  • Successful usage, adoption, and/or implementation of a design system within complex software
  • Clear understanding of web application best practices
    • Bonus if you have:
      • Experience working at a high-growth SaaS company – particularly Enterprise SaaS, and particularly B2B2C
      • Direct or adjacent experience working with customer engagement software or services
      • Experience in adjacent disciplines such as Product, Engineering, Product Marketing, or Data Science
      • Prior experience as a startup founder or executive


From comprehensive benefits to remote availability to flexible time off, we’ve got you covered so you can prioritize work-life harmony.

  • Competitive compensation that includes equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave 
  • Global presence, dog-friendly offices, and remote availability 
  • Professional development supported by formal career pathing, learning platforms, and tuition reimbursement 
  • Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week 
  • Employee Resource Groups that provide supportive communities within Braze
  • Collaborative, transparent, and fun culture recognized as a Great Place to Work® 


If you are a California resident subject to the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”) which comes into effect January 1, 2023, click here to understand how Braze processes your personal information and how you can exercise your rights.

If you are located in the EU or UK visit our privacy policy to understand how Braze processes your personal information and how you can exercise your rights.

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