UX Researcher

Introduction

Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company?

We at FWI and Poppulo have come together to create the market’s most comprehensive omnichannel employee communications platform with unmatched personalization, measurement capabilities, and class-leading space management solution. For the first time, organizations can instantly connect with every employee -- both disconnected and connected -- wherever they work, through a single omnichannel platform.

The combined business currently serves 6,000+ customers, connecting with and serving content to over 35 million employees in more than 80 countries.

We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with FWI|Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive.

 The Opportunity 

FWI | Poppulo is looking for a driven, empathetic and talented UX Researcher to join our UX team!  

You will work to deliver high quality and impactful user research to shape the work of your fun and highly motivated colleagues across UX, Product, Engineering and throughout the organization. We work in a supportive agile culture, where you will use and strengthen your skills and knowledge to produce meaningful research insights.  

This opportunity is full-time and permanent. We are based in Cork but are open to remote working within Ireland. 

Key Responsibilities: 

You will be responsible for all aspects of research including planning, user recruitment, data collection, analysis and sharing of findings- identifying the best methods based on research goals and resources available. 

• Collaborating with the rest of the UX team, Product Managers and Engineers to continuously identify opportunities and leverage user research insights   
• Understanding product roadmaps to translate them into long-term and short- term research plans and incorporating technical and business requirements into research  
• Creating and managing user research materials (e.g. surveys), preparing and running the user interviews, usability tests and A/B tests etc.  
• Planning and implementing processes and tools to aggregate and store user research data 
• Performing data analysis and presenting key research findings and actionable recommendations to help everyone focus on user needs  
• Regularly looking outward to identify opportunities for improvement and to incorporate advancements in user research methods and tools   
• Helping the Product team and the wider organization to understand users’ needs  
• Collaborating on UX design studios, user journey mapping and whiteboard ideation sessions with your team and internal/external stakeholders   
• Positively motivating and influencing teams with a problem-solving attitude   
• Developing, implementing and sharing best practices to strengthen the capacity of non-research colleagues to conduct user research and interpret user research findings

Candidate Expertise Required: 

• 4+ years as a UX researcher on digital products with multi-disciplinary product delivery teams 
• A Degree in psychology, sociology, anthropology, Human Factors, Human Computer Interaction (HCI) or any UX related discipline or equivalent practical experience  
• Expertise in conducting user research studies from start to finish; planning, user recruitment, data collection with various methodologies, data analysis and sharing of research findings 
• Can showcase at least three significant UX Research project(s) they’ve been actively involved in  
• An expert's understanding of rigour and methodology in research and how to get the most out of a project in an agile environment 
• Expertise in a wide variety of qualitative and quantitative research methodologies and an ability to apply them on problems of different size and scope 
• Knowledge of analytics tools e.g. MS Excel, SPSS, NVivo, Atlas.ti  
• Excellent communication skills to articulate, present, and speak clearly about user research concepts, methods and studies and findings 
• Proven ability to be able to collaborate with diverse stakeholders to produce high quality research 
• Open to providing and receiving constructive critique and feedback 

Soft Skills/Nice to have

• Experience working in agile environments 
• Knowledge of Pendo, ProdPad, Firebase, Salesforce or Looker 
• Knowledge of usability and design patterns best practice  
• Experience in creating user flows, wireframes and interactive prototypes 

Why Us? 

• An excellent workplace culture
• Competitive salary
• Company performance-related bonus
• Medical insurance
• Flexible working hours
• Educational assistance
• In-house soft skills training

Who We Are

We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients and culture. We offer a dynamic environment with driven, fun and flexible individuals, who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move.

Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020 and 2021 , we are one of the fastest growing technology companies in Ireland with additional offices in the US and the UK.

This is an opportunity to contribute to our culture and join a company that’s on the move. We live the FWI|Poppulo company values each day and they are key to everything we do.

“Bring Your Best Self”, “See It”, “Own It”, “Solve It”, and “Better Together”

FWI|Poppulo is an equal opportunity employer.

We disclose your personal information to our private equity sponsor, Vista Equity Partners, and its affiliates, including Vista Consulting Group (collectively, “Vista”), for administration, research, database development, workforce analytics and business operation purposes, in line with the terms of this Privacy Policy. Vista processes and shares your personal information with its affiliates, including other Vista portfolio companies, on the basis of its legitimate interests in managing, administering and improving its business and overseeing the recruitment process and, if applicable, your employment relationship with Four Winds Interactive LLC. If you have consented to us doing so, we also share your personal information with other Vista portfolio companies for the purpose of being considered for other job opportunities in the pooling system, both inside and outside the EEA. Please find a full list of all Vista portfolio companies at: https://www.vistaequitypartners.com/companies/ and Vista’s privacy policy at https://www.vistaequitypartners.com/privacy/. Where this requires us to transfer your personal information outside of the EEA, please refer to the FWI  Privacy Policy for further details on cross-border transfers. In connection with the recruitment process, your personal data may be transferred outside of the EEA to iCIMS and/or Greenhouse, Hirebridge, LLC and Criteria Corp., which provide applicant tracking and evaluation services. Hirebridge, LLC and Criteria Corp. have agreed to comply with the EU Standard Contractual Clauses to ensure that your personal information is adequately protected whilst outside of the EEA.