Senior Product Designer


MessageMedia consists of three main brands MessageMedia, ClickSend and SimpleTexting, we provide innovative mobile messaging solutions that help businesses of all sizes – from SMBs to enterprise-level to better connect with customers. MessageMedia drives business success by creating engaging mobile experiences that customers love.

Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 130,000 customers in industries such as healthcare, education, retail, and utilities. With offices across Australia, United States, United Kingdom, and New Zealand, We are the number one choice for easy and engaging business messaging.

Recently acquired by Sinch — a global leader in cloud communication. This strategic move opens a world of possibilities for MessageMedia and SimpleTexting to become the global leader in customer engagement for small to medium sized businesses.

Merging successful businesses doesn't automatically result in a world-class customer experience. This is why we're investing heavily in our global UX team based in the US, Europe and Australia. And that’s where you come in.

As a Senior Product Designer, you will be responsible for:

  • Collaborating closely with product, design, and development team members to understand existing state functionality, establish new concepts, and determine the best way forward to align with our vision.
  • Drafting user flows, wireframes, and other necessary artifacts to drive the design process toward a user-centred outcome.
  • Delivering high-fidelity screens and prototypes in Figma (using our robust design system), document logic and edge cases, and communicate your design intent to a remote development team.
  • Ensuring what is designed in Figma is maintained through to development and performing design QA before the design is ready for release.
  • Engaging in user research and collaborating with our UX Researcher.
  • Advocating for the value of human-centred design throughout the organisation.
  • Leading and helping others grow, including mentoring a soon-to-be small team of designers.

This role is for you if:

  • You can work heads-down for periods and know when to come up for air to ask questions or signal for help.
  • You believe that design is the details and want to ensure that those details make a difference in the user's experience.
  • You're confident, articulate, and sensitive to the needs of others - whether they are users, developers, or other collaborators.
  • You love the idea of working with team members from different backgrounds, and you're okay occasionally working outside your standard hours to share the inconvenience of time zones.
  • You've worked as a Senior Product Designer in an agile environment for a few years, and you're looking to take a step up in leadership and responsibility.
  • You have a collaborative disposition, are kindhearted, and are generous with feedback.
  • You're familiar with front-end development technologies behind the web.

Bonus points if you:

  • Have product design experience at a SaaS company
  • Have experience with CRMs or Messaging software

Our company benefits:

  • Flexible hybrid working arrangement
  • Generous parental leave program: 26 weeks salary for primary caregiver and 4 weeks salary for secondary caregiver
  • Access to Reward+ program
  • A day off for your birthday
  • Wellness programs
  • Coaching and career development support, including access to a range of online professional development courses.
  • Access to our Employee Assistance Program
  • Global mobility policy
  • Monthly fitness reimbursement
  • Volunteer leave

If you're looking for the next step in your career and want to work for a growing tech company, apply now!

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