Senior UX Researcher

About the Company

Craft is a supplier intelligence company helping organizations accelerate data-informed business decisions. Our unique, proprietary data platform tracks thousands of real-time signals across millions of companies globally, delivering best in class monitoring and insight into global supply chains, among other company cohorts. Our clients, including Fortune 100 companies, government and military agencies, SMEs, asset management groups, and others, use our technology for supply chain intelligence, market intelligence and related use cases. Through our modular, secure, customizable portal, our clients can monitor any company they are working with and drive critical actions in real-time.

We are a well-funded technology company with leading investors from Silicon Valley and elsewhere, but are not your typical data or SaaS startup. Our CEO is a seasoned entrepreneur and Juilliard-trained cellist. The Craft team is globally distributed with headquarters in San Francisco and an office in London. We fully support and encourage remote workers, and have team members across North America, Canada, and Europe. We are looking for innovative and driven people who are passionate about building delightful software to join our rapidly growing team!

A note to candidates

We are an equal opportunity employer who values and encourages diversity, equity and belonging at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About the role

The design team is growing! We’re looking for a UX research that is motivated, self-starter. You will be a cross-functional partner responsible for driving research initiatives across the organization to bring more clarity to our product and design strategies. The foundation of your research will be qualitative in nature, bridging the gap between qualitative and quantitative data to surface meaningful customer insights to the sales, marketing and product teams. As our first UX Researcher at an early-stage startup, you have an opportunity to make a substantial impact on the product, processes, and company.

In this role you will

• Lead and apply various research methods to investigate complex customer problems
• Define the research practice and the processes for continuous discovery of user insights
• Collaborate across the organization to coordinate and conduct research initiatives
• Translate customer needs into actionable insights that guide product, design, and marketing decisions
• Work with design to create personas, customer journey maps, and other artifacts to visualize the research insights
• Advocate for customer goals, needs and pain points throughout the whole design process
• Present customer insights regularly across the organization and to leadership

What we’re looking for

• Multi-faceted researcher with experience using various research methods
• Someone with 4+ years experience in leading and conducting UX research
• Experience with qualitative and quantitative research
• Experience with conducting research for complex SaaS products
• Detailed-oriented and always pushing for high quality research insights
• Ability to calibrate research efforts for quick-twitch to more in-depth discovery
• Ability to prioritize and conduct multiple research initiatives simultaneously
• Strong communication and presentation skills

Benefit

• Competitive Salary starting at $135,000 USD/Year. This starting number can be increased based on levels of expertise, location, cost of living, taxes, market experience, etc.
• Equity at a well-funded, fast-growing startup
• Unlimited Vacation time so you can take what you need, when you need it
• Option to work 100% Remote or out of our San Francisco Office
• 99% Covered Health + Dental + Vision insurance for employees and dependents
• 401K through Human Interest with options to invest how you want it
• $200 Monthly Wellness/Learning stipend (Gym memberships, meals, snacks, books, classes, conferences, etc.)
• $1,000 Workstation Allowance (standing desk, chair, monitor, etc)