UX Writer
Via
As a UX Writer, you will be responsible for defining and establishing the UX writing guidelines for our product, as well as creating compelling, concise and user-centric copy for our products. You will work closely with Product Managers and Designers to ensure that all written content is consistent and effective. You are a self-starter with excellent writing and communication skills, as well as a strong understanding of UX principles. This is a unique opportunity to make a significant impact on our products.
What You'll Do:
- Establish the voice of Via’s products and set Via’s UX writing guidelines that will be implemented across all of our products.
- Write clear, concise product copy for new products and features, and initiate projects to review and improve all existing copy in the product.
- Work closely with designers and product managers to define the workflow of creating UX writing and then incorporating UX writing to the product creation cycle.
- Collaborate with the marketing team to improve the holistic CX (customer experience) UX writing.
- Research who our users are and how/why they’re using our products in order to inform your UX writing (transit agencies, city managers, riders, drivers and developers).
- Measure the impact of your UX writing and make decisions using AB tests and other data-driven approaches to impact analysis.
Who You Are:
- Confident and proactive: you can integrate your craft into a product development process that hasn’t historically included dedicated UX writing.
- User-centric: As a UX writer you need to have a good understanding of user-centered design principles and how to apply them in their writing.
- Collaborative: you understand that great UX writing depends on collaboration with designers, product managers, and other stakeholders.
- Savvy and tactful in communication: you intuitively find the right tone in every situation and feel comfortable working with people from a wide range of backgrounds
- You have 6+ years experience working hands-on with UX
- You have work experience at a high-growth startup, established tech company or consulting agency
- Hold a Bachelor’s Degree
Note: while NY-based candidates are preferred, we are open to candidates within a few hours from NYC
What Catches Our Eye:
- You have a Master’s Degree
- You have an independent blog / posting for publishers.
- You have experience managing a team (directly or indirectly).
Compensation and Benefits:
- Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
- Salary Range: $115,000 - $160,000 per year
We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around.
With the addition of Remix into our portfolio, we created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.
Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.
Ready to join the ride?