Critical Mass is hiringUX Design Intern

Full TimeUX Design
Posted 1y ago

Critical Mass' Trailhead Internship Program is a 12-week jump-start to your career. This program is a fast-track to launch your career with regular learning opportunities, mentorship and real client work, while also getting paid. We aim to integrate you into the amazing work we do here at Critical Mass, and support you as part of the team to grow your career with us! You will have the opportunity to try the digital agency world to see if it's for you! 

Our Internship will run from May 22-August 11, 2023.  

All applications are reviewed on a rolling basis and the hiring location for this role is still being finalized. 

The User Experience (UX) Designer Intern will play an important supporting role in the development of our clients’ experiences, and will lead the UX for the CM intern project. Working closely with various cross-disciplinary teams involved in the creative process, the UX Designer Intern will have the opportunity to learn about and contribute to the planning process of various projects by organizing information, designing UIs, building prototypes, and developing interaction models. You will have the opportunity to learn and use User Experience specific programs such as Sketch, Adobe XD, Axure and Principle.  

You Will:    

  • Review research on competitive brands, existing digital experiences, past projects and consumer research  
  • Synthesize research findings to aid the project teams 
  • Collaborate with project team members and clients to develop organizational concepts   
  • Translate concepts into effective user experience deliverables  
  • Prepare UX documentation, such as, but not limited to: site architectures, wireframes, use cases and task flows, prototypes, etc.  
  • Ensure UX documentation is well organized and continuously updated  
  • Identify and implement opportunities to refine UX process   

You Have:   

  • A multidisciplinary educational background in disciplines such as psychology, computer science, information sciences, human/computer interface design or commerce/business  
  • Related industry experience in new media, information technology, communications, or library/information science preferred  
  • A keen desire to develop better knowledge of UX best practices and the tools used to create deliverable while meeting deadlines  
  • Some experience creating wireframes, prototypes, site maps and user flows 
  • A general understanding of how to create and use personas and use case scenarios  
  • Some knowledge of interpreting analytics, metrics, usability testing and user data  
  • Great communication skills and an eye for detail  
  • The ability to discuss, defend and debate concepts with team members  
  • Participated in creative brainstorming sessions  
  • Comfortably worked on multiple projects, simultaneously  
  • Shown creative thinking, and complete assignments on-time, while demonstrating an attention to detail  

Critical Mass’ Hybrid Work Expectation for the Trailhead Talent:  

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible!  Our Trailhead Talent is the future of our organization, and we want to set you up for long-term success.  In an effort to do so, we’d like to establish the expectation that you plan to work from an office on Tuesdays & Thursdays.  The ask stems from our want to: 

  • Strengthen opportunity for continuous learning 
  • Improve collaboration and team relationships 
  • Increase employee engagement 

This hybrid model balances the need for individual flexibility while maintaining the relentless customer focus, we provide at CM.  We understand that not everyone may feel comfortable with this expectation so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.  

If you have questions, you can email: trailhead.recruiting@criticalmass.com. 


Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly. 
If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights

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